FGB'ers gave this company a 5/5 in overall job satisfaction
FGB’ers working at ASML rated their manager’s support a 4/5
We support lifelong learning for all employees across the globe, offering an appropriate blend of training, on-the-job learning experience
Our employee-led networks and clubs foster a supportive environment and enhance a sense of belonging in our workplace
Paid parental leave and a flexible workplace policy supporting work-life balance
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Samsung, TX site is part of the High Volume Manufacturing (HVM) Customer Support organization.
Customer Support Engineers (CSE) are part of the Customer Support organization, which is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. The CSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The CSE must be able to travel for training and to support other customer sites 30% of the year. The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support. The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.
In this position, you will provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers and coworkers. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.
High quality people are a key asset to our company.To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build.Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.
Bachelor's degree in Engineering field, or equivalent experience.
2-5 years’ work experience or 1-2 years’ experience in semiconductor industry.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Role within Office
EOE AA M/F/Veteran/Disability
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ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations in 16 countries across Europe, Asia and the US. Behind ASML’s innovations are ...