Field Service Engineer, Hillsboro OR

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon.

Job Mission

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

This position is scheduled to work 12-hour shifts in a compressed work week structure.Must be flexible to train during day shift for 2 – 3 months.

Job Description

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
• Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
• Assists customers in the receipt, installation, and testing of company equipment.
• Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
• May provide service education to customer’s service and operations staff.
• Ensures that parts are available and as specified for service requirements.
• Maintains appropriate tools are on hand and as required.
• Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
• Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
• Uses company technical documentation and provides feedback for improvement.
• Performs other duties as assigned.

Education

Associates Degree, similar Military, or equivalent experience.Bachelors Degree preferred.

Experience

• Minimum of three (3) years of field service engineering experience required or relevant work related experience is required.
• Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
• Laser and vacuum experience preferred.
• Has led one installation or significantly contributed to the successful installation of products at multiple sites.
• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
• Ability to collect, translate, and analyze data.
• Intermediate level of technical knowledge of electronics.
• Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
• Ability to facilitate resolution of technical challenges.
• Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
• Ability to read and analyze opto-mechanical and electronic schematics.
• Protocol, and Computer Networking.
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
• Excellent written and verbal communications skills.
• Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView, Internet.
• For regions - oral and written English language skills preferred.

Personal skills

• Effective communication, perseverance, problem solving, customer support focus and team oriented.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Context of the position

• Onsite field service support, troubleshooting and resolving issues.Customer support advocate, guiding customers in operation and maintenance of the system.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• May require travel (specify domestic and/or international) dependent on business needs – 10%-15% travel.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee may occasionally lift and/or move up to 50 pounds. Can we be more specific:Must be willing to lift up to X pounds, pull Y pounds at least once a day and spend the majority of time (greater than 90% less break time) on the floor working on tool sets, walking three to five miles a day, and/or standing/sitting for nine hours.
• The environment generally is moderate in temperature with moderate to high noise level.
• Must be willing to work a compressed work week schedule – twelve-hour long shift and rotating from three to four days a week.
• This must include references to day and night shifts for accommodation purposes.
• The environment generally is moderate in temperature and noise level.

Other information

This U.S. position is open to U.S. workers only. A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government. The Company will not sponsor a foreign national for this position

EOE AA M/F/Veteran/Disability