Install Base Service Business Development Lead (HMI)

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

In support of the HMI Sales and Business Development, the HMI Install Base Service Business Development Leader develops the strategy of install base to enlarge the service revenue.This includes of install base system management, field upgrade business, customer satisfaction for HMI customers around the globe.The end responsibility is revenue and margin achievement against the set target & also securing healthy business pipeline. Responsible for whole product portfolio HMI products. The business is stretched across varying continent and time zones. Expect a dynamic and enthusiastic working environment, where flexibility, drive and initiatives are highly valued.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Job Description

• Business management: Responsible and accountable for overall install base service business for HMI
• Business management: HMI system install bases management of service contract and billable revenues for existing business and potential opportunities of global HMI customers. Including to build strategies (short and long term) to increase customer tool utilization.
• New Service Product/Technology penetration: Co-work with account team to set right strategy, collaborate with product/RD team to position our latest solutions to our customers.
• Customer Satisfaction : Co-work with account team of Customer satisfaction, be the account representative for product /RD teams to work on solutions.
• Build and grow strong service business model with reasonable margin set by the company. Represent the account team and ensure strategy is in place to reach the target revenue/margin.
• Travel required (~60%) as needed to support your global team.

Education

• Bachelor’s Degree in Engineering or Physical Science; or other related engineering field of study.MBA desirable.MSc or PhD is a plus.

Experience

• Minimum 3 years of relevant work related experience. At least 8 – 10 years of relevant work related experience with a Bachelor’s degree.
• Extensive industry experience at least 5 years of relevant, work related, marketing or commercial experience (semiconductor industry is desired)
• Recognized industry professional with broad understanding
• Experience in defining market needs based on deep understanding of customers, applications and products
• Experience working with business partners/ teams setting strategies, collaborate with product/RD team to position solutions to our customers.
• Skilled in building and growing strong service business models with pre-determined company margins while representing the team and ensuring strategy and target revenue/margins are reached.
• Skilled in problem solving, and conducting in-depth analysis and ability to provide / share results
• Ability to lead a team work collaboratively with related teams
• Ability to manage stakeholders level and build bridges across disciplines, both on an executive level, and on an expert technical
• Strong English communication skills – both written and oral, ability to influence, etc.).

Personal skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Multi-task player and good ability to work under different working environment pressures
• Motivated, pro-active, self-driven and flexible
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other information

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel (specify domestic and/or international) dependent on business needs – specify percentage of travel.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

EOE AA M/F/Veteran/Disability

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