Senior Team Lead, Customer Support - EUV Installation Leader

ASML

5

(4)

Phoenix, AZ

Why you should apply for a job to ASML:

  • 5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We support lifelong learning for all employees across the globe, offering an appropriate blend of training, on-the-job learning experience
  • Our employee-led networks and clubs foster a supportive environment and enhance a sense of belonging in our workplace
  • Paid parental leave and a flexible workplace policy supporting work-life balance
  • #00294609

    Position summary

    we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

    The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites. This role sits within EUV Installs which is responsible for supporting all major customers (TSMC, Intel, Samsung, and Micron). This Senior Team Lead will have 12-15 direct reports that vary from SAP Analysts to Technical Project Coordinators and be responsible for 1:1 coaching, annual performance reviews, customer escalations, and project deadlines.

    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

    Role and Responsibilities

    • Manage the engineering teams that perform the installations.

    • Drive the operational performance of the teams including: safety, execution quality, continuous improvement, team capabilities, cost, and team utilization.

    • Responsible for the personal and professional development of all Engineers within the team. Both to ensure personnel are at peak operational readiness to support installations today but also developing the team to meet future business needs.

    • Manage stakeholders include the customers, the service organization that is receiving the system, and multiple internal organizations that interface with the installation team.

    • Drive continuous improvement not only to optimize the performance of the team but also to improve ASML operations.

    • Maintain short- and long-term detailed manpower plans and forecasts.

    Education and Experience

    • Bachelor's degree in a technical field or Associate's degree in combination of equivalent years of work experience.

    • Minimum 5 years' experience working in a manufacturing environment with a technical background on metrology and/or lithography.

    • Minimum 2 years' experience in people leadership methodologies (coaching, mentoring, etc.).

    • Minimum 6 months experience conducting annual performance reviews.

    • Minimum 1 year experience in a safety environment (LOTO).

    Skills

    Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

    To thrive in this job, you'll need the following skills:

    • Understanding of project management and general logistics processes is an advantage.

    • Experience with Lean philosophies.

    • Must be able to read and interpret data, information, and documents.

    • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

    • Result driven-demonstrate ownership and accountability.

    • Demonstrate open, clear, concise and professional communication.

    • Ability to establish and maintain cooperative working relationships with manager, co-workers and the customer.

    • Work according to a strict set of procedures within the provided timelines. Public

    • People Development skills to drive the development of people, providing coaching and feedback.

    • Ability to inspire and motivate individuals and teams.

    • Excellent time management and delegation skills.

    • Advanced analytic and problem-solving skills, pays attention to detail and produces work that meets high quality standards.

    Diversity & Inclusion

    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

    Other Information

    • Legal/export license control.

    • Customer site requires Covid-19 vaccination barring medical or religious exemption.

    • Position will require travel up to 30%.

    • Ability to work flexible shifts including nights, weekends and holidays.

    • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

    • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    EOE AA M/F/Veteran/Disability

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    Why you should apply for a job to ASML:

  • 5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We support lifelong learning for all employees across the globe, offering an appropriate blend of training, on-the-job learning experience
  • Our employee-led networks and clubs foster a supportive environment and enhance a sense of belonging in our workplace
  • Paid parental leave and a flexible workplace policy supporting work-life balance