Technical Project Lead, Customer Support - EUV Installation Leader

ASML

5

(4)

Phoenix, AZ

Why you should apply for a job to ASML:

  • 5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We support lifelong learning for all employees across the globe, offering an appropriate blend of training, on-the-job learning experience
  • Our employee-led networks and clubs foster a supportive environment and enhance a sense of belonging in our workplace
  • Paid parental leave and a flexible workplace policy supporting work-life balance
  • #00294610

    Position summary

    we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

    The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches perform these tasks for the customers within the specific region.

    As a CS Project Lead, you are responsible for managing the customer and local interfaces to ensure that the install project is executed safely, per quality standards, in the agreed time, and at the agreed cost. In this role you will use resources from CS Factory, local office CS team and other support organizations. This role sits within EXE/EUV Installs which is responsible for supporting all major customers (TSMC, Intel, Samsung, and Micron).

    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

    Roles and Responsibilities

    • Independently manages at least 2 phases of an installation (Pre-install, MI, Post H2, DL), within the first 2 years in the role.

    • Independently manages 2 phases project scope including resources, quality, cycle time, stake holders, reporting, risk mitigation, and team performance, within the 1st 2 years in the role.

    • Drives continuous improvement within the project, and execution.

    • Successfully mentors and trains other PLs through installation phases. Consistently applies and utilizes standard project leadership tools and techniques.

    • Can manage complex project and/or less complex projects in parallel.

    • Has completed ASML PM Practitioner & Management fundamentals training within the first 2 years in the role.

    • Independently sets priorities within their scope and is looking ahead.

    • Drives safety within the project and develops a safety culture within the project.

    • Promptly responds to near misses and safety issues brought to their attention.

    • Implements continuous improvement actions to proactively avoid safety issues.

    Education and Experience

    • Bachelor's degree in a technical field or similar degree with equivalent years of experience.

    • Minimum 2 years' experience with technical project management.

    • Minimum 2 years' experience in external stakeholder and change management.

    • Minimum 2 years' experience in MS Office and various database software programs.

    Skills

    Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

    To thrive in this job, you'll need the following skills:

    • Must be able to read and interpret data, information, and documents.

    • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

    • Ability to complete assignments with attention to detail.

    • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

    • Result driven-demonstrate ownership and accountability.

    • Identifies bottlenecks and drives improvements.

    • Demonstrate open, clear, concise and professional communication.

    • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

    • Work according to a strict set of procedures within the provided timelines.

    Diversity and Inclusion

    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

    Other Information

    • Legal/export license control.

    • Expect to travel both domestically and internationally up to 25%.

    • Customer site requires Covid-19 vaccination barring medical or religious exemption.

    • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

    EOE AA M/F/Veteran/Disability

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    Why you should apply for a job to ASML:

  • 5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We support lifelong learning for all employees across the globe, offering an appropriate blend of training, on-the-job learning experience
  • Our employee-led networks and clubs foster a supportive environment and enhance a sense of belonging in our workplace
  • Paid parental leave and a flexible workplace policy supporting work-life balance