Enterprise Support Engineer

Atlassian

3.5

(8)

Bengaluru, India (Remote)

Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
  • #13947

    Position summary

    of our Enterprise Support team, you will focus on providing advanced support and product expertise to our largest customers and be a lead level III support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. You will report to the Manager of the Enterprise support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.

    On your first day, we'll expect you to have:

    • 5+ years of experience in Java support, software services, and system administration for a large end-user community

    • Experience with operating systems (e.g. Linux, OS X, and Windows)

    • Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Docker, AWS, Azure)

    • Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps

    • Solve complex tickets, summarise cause, recommend solutions and then escalate

    • Be the customer champion by being the voice of the customer

    • Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.

    • Challenge others to provide and dig into context and rise to tough occasions.

    • Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, and SSL.

    • Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,) Experience with SQL databases

    • Experience in escalation handling Experience working with enterprise customers

    Apply for this job online

    Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.