Senior Customer Reference Manager

Atlassian

3.5

(8)

Austin, TX (Remote)

Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
  • #13971

    Position summary

    u: the job won't be boring.

    In this role, you'll:

    • Be the leader of Atlassian's Customer Reference motion - we hope to scale this team, so we're looking for someone to set this program up for longterm success.

    • Help grow our Customer Advocacy Program - iterate with us as we discover what works best for the customer and for Atlassian.

    • Service requests for 1:1 customer connections (and measure success/impact of these connections).

    • Partner deeply with Sales and CSI to build a pipeline of nominations for customer references

    • Manage reference program data in Orca, a Salesforce app we've procured to track the success of our program.

    • Surface the right customers to be included in advocacy activities like 1:1 references, marketing campaigns, channel marketing and sales enablement needs as well as support our comms team in sourcing customers for events, speaking opportunities, investor events, etc.

    • Build relationships with customers and protect their long term advocacy journeys

    On your first day, you'll need:

    • 8+ years of experience working on a customer reference or customer advocacy team

    • Ability to craft influential and relevant communications to highlight the value of participating in customer advocacy activities with Atlassian

    • Ability to manage multiple projects, determine project urgency and execute detailed action plans; ability to collaborate effectively across multiple organizations.

    • Build strategic relationships with PMM, Sales, and Support partners to build pipeline and help make high quality 1:1 connections.

    • A creative team player, who cares about their work and continually looks at how we can improve.

    • Experience managing a database of advocates in a customer reference tracking tool (ie: Orca, Reference Edge, Influitive)

    • Experience onboarding customers into a reference program - you are confident speaking to customers at any level in an organization and conducting customer interviews to understand their product use case and how it would tie into the reference program

    Nice to have:

    • A huge plus if you have experience working with Atlassian tools.

    • Knowledge of solution areas: ITSM, Scaled Agile, Developer Joy, and Work Management

    Compensation

    At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

    Zone A: $132,300 - $176,400

    Zone B: $119,100 - $158,700

    Zone C: $109,800 - $146,400

    This role may also be eligible for benefits, bonuses, commissions, and equity.

    Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

    Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.