Senior Shield Engineer, Jira Foundations DevOps

Atlassian

3.5

(8)

Multiple Locations (Remote)

Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
  • #8285

    Position summary

    improve Jira Cloud developer productivity by enabling them to safely and efficiently deliver their changes.

    Your role in that team

    As a Shield Engineer you will be the first line of contact for other teams within Atlassian, while also increasing the efficiency of the development teams that you are protecting. You will resolve different requests through our service desk by using your excellent product and platform knowledge, build bridges between our development teams and other Atlassian teams and establish processes, construct tooling and automate all the things to improve the effectiveness of your team and surrounding teams over time.

    You will help accelerate our engineering teams by providing a world class support experience and improving engineering efficiency, impact and developer experience.

    You will report to an Engineering Manager and be embedded directly in a development team.

    What you'll do

    • Unblock fellow Atlassians and resolve their issues and questions

    • Analyse operational metrics and trends in user queries to find areas for improvement

    • Be the voice of the customer within the team and represent their needs

    • Run projects to reduce support load and future improvement

    • Automate repetitive tasks and improve workflows to reduce toil

    • Enhance self-serve capabilities through high-quality documentation and training

    • Partner with experienced Shield engineers in advocating a world class support experience

    What you'll need to know

    • 7+ years supporting engineering teams throughout the DevOps lifecycle

    • Modern development and operational best-practices

    • How to enhance developer productivity and the end-to-end engineering experience

    • How to engineer solutions using shell scripting, Python/Java/Kotlin and Cloud Infrastructure (e.g. AWS)

    • How to use CI/CD and DevOps tools, such as Jenkins, Azure DevOps, Gitlab, Github Actions

    • (Optional) How to use Atlassian products, such as Jira, Bitbucket Cloud, Pipelines and Bamboo

    Our perks & benefits

    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

    About Atlassian

    The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

    We believe that the unique contributions of all Atlassian's create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

    To learn more about our culture and hiring process, explore our Candidate Resource Hub.

    Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.