Senior Support Engineer (Cloud Migrations)

mers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.

We're on the lookout for some fantastic people to join our Migration Support team! As our Migration team expands and takes on more new ways of working, focusing on enterprise migrations, we're growing the team in Poland!

In this role you will

• play a crucial role in our Shift-to-Cloud mission, directly impacting our strategic goal of moving customers from On-prem to our cloud platform.

• have a strong customer impact. You'll work directly with customers, helping them migrate their Atlassian products from server to cloud, ensuring a smooth and successful transition, and responding to calls to provide updates on the migration.

• have an opportunity to grow your technical expertise. This role offers a blend of technical and customer-facing responsibilities, perfect for those who enjoy diving deep into technical challenges while also engaging with customers.

• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project

• Contribute to the creation and review of knowledge base

• Participate in release readiness activities

Role Highlights

• Work with challenging technical situations that will test and enhance your technical acumen.

• Provide advanced support and migration expertise across multiple Atlassian products.

• Collaborate with cross-functional teams to ensure the best outcomes for our customers.

Your background

• Proven experience in support, software services, and/or system administration for a large end-user community

• Experience working with enterprise customers in a high-touch model

• Experience with different operating systems, especially Linux

• Database skills, with the expertise to write and update SQL queries with ease

• Knowledge of networks

• Advanced troubleshooting skills

• Expertise to write Scripts (Python, bash/shell)

• Hands-on experience with Splunk, APIs, and REST integrations

• Experience with APIs and REST calls

• Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert

• Ideally you also have:

• Experience supporting Java, especially the JVM components

• Experience in server-to-cloud migrations is an added advantage

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

155,700 PLN - 186,840 PLN annually

This role may also be eligible for benefits, bonuses and equity.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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