Team Lead, Customer Advocates

Atlassian

3.5

(8)

Austin, TX (Remote)

Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.
  • #16196

    Position summary

    xperience will allow you to provide expert knowledge of operational customer service models. You'd recruit and onboard A-players to expand your team and continue to champion a "customer first" culture. You'd handle critical issues and work regularly with various parties from other continents. Lastly, you'd effectively and creatively coordinate the day-to-day, including team stand-ups, meetings, resource planning, load balancing, target setting, cross-team overlap, etc.

    More about you

    In this role, you'll get to:

    • You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support

    • You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer concern

    • You are going to expertly voice your opinion to make things better and take action

    • You will be working collaboratively with a geographically dispersed team

    • You get to be flexible enough to adjust on the fly as things change

    On your first day, we'll expect you to have:

    • You have demonstrated talent at inspiring change from customer feedback

    • You possess a heart for and passion to provide outstanding customer service through various platforms, and collaborate with teams across multiple geos

    • You are an expert communicator and can creatively get your thoughts across diverse culture

    • You have a proven track record to deliver projects, from concept to execution

    It's great, but not required if you have:

    • You have used Atlassian products

    • You have previous experience in the tech industry, particularly at a software company that develop applications that enable teams to perform collaborative work

    More about our team

    You'll be working with different customers every day, not to mention collaborating with teams, both across the office and the globe. Our team loves swapping stories and dropping knowledge about awesome customer conversations, all of which contribute to ways we can create a better customer experience. We promise you'll never be bored.

    To learn more about working with the Support Team at Atlassian, check out our Support Team page.

    Compensation

    At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

    Zone A: $108,000 - $129,600

    Zone B: $97,200 - $116,600

    Zone C: $89,000 - $107,600

    This role may also be eligible for benefits, bonuses, commissions, and equity.

    Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

    Our perks & benefits

    Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

    About Atlassian

    At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

    To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

    To learn more about our culture and hiring process, visit go.atlassian.com/crh.

    Why you should apply for a job to Atlassian:

  • 75% would recommend this company to other women
  • 57% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Atlassian supports remote work, allowing employees to choose their preferred locations for increased flexibility.
  • Atlassian fosters diversity with 9 ERGs, focusing on Women+ for career growith, inclusive culture, and community impact.
  • Up to 20 weeks in supplemental wage payment the first year following birth, adoption/fostering, or parentage via surrogacy.