Support Engineer

ubject matter expert for one or more services

• Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning
• Lead large, cross-functional team projects and resolve the most complex support issues
• Understand the business impact of support decisions
• Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
• Think proactively and work to prevent support issues before they are realized
• Participate in design reviews to identify and mitigate support risks
• Work closely with development and QA teams to improve the change management life-cycle
• Have a deep understanding of production architecture and familiarity with operating system best practices
• Identify and drive small production architecture changes
• Regularly work with management to assign tasks and small projects to other Support Engineers
• Design and develop complex high performing scripts and applications
• Work with other Amazon leaders to share ideas and improve support across the company
• Take a role in the strategic direction of the team
• Play a significant role in hiring, mentoring, and training employees
• Demonstrate excellent judgment when making decisions

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home). For more information, please visit https://adbl.co/hybrid.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX