It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Why Choose a Career with the AAA The Auto Club Group (ACG)
You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about!
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver / customer escalations in accordance with established procedures
Provide explanations to customers and reports / document service issues
Close service requests using company electronic dispatching system
Accept payment from members / customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rate starting at $17.31_Pay rate will be determined based on experience and may exceed starting rate._
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
Discounts, perks, rewards and much more
We are looking for candidates who:
Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
Prior experience managing and resolving customer issues
Preparation of written communications (e.g. responding to customer inquiries)
Have a basic understanding of geography and are able to provide directions
Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
Past experience working in a fast-paced environment
Knowledge of policies and procedures (service benefits) relative to emergency road service
Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
Past experience dispatching calls
Call center environment experience
Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.
Interested in learning more? Apply Today!
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands. For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions ...