Homeowner Claim Manager II - Florida

AAA Auto Club Group

Tampa, FL


Position summary

tigation, evaluation and settlement of complex or high dollar value claims.

  • Manage personnel within assigned area.

  • Interview job applicants and recommends the hiring of personnel.

  • Schedule work hours and assigns job duties.

  • Evaluate employee work performance.

  • Counsel, discipline and recommend the termination of subordinates as indicated.

  • Accountable for financial and non-financial results (budget and actual), project management and staff management.

  • Prepare budget estimates and ensures adherence to budgetary guidelines.

  • Take necessary corrective action to mitigate or reverse unfavorable variances.

  • Review and approves reserves for both general and catastrophic claims.

  • Facilitate and support departmental objectives.

  • May be responsible for setting and developing a strategy for department operations.

  • Analyze and appraise departmental operating results and develops innovative approaches to improve performance or resolve problems.

  • Prepare statistical forms necessary to produce monthly company financial reports.

  • Work in cooperation with leadership to develop contingency planning for large scale catastrophic losses.

  • Conduct technical research and develops methods to reduce or contain costs related to operating expenses and paid claims.

  • Provide direct assistance to director and executive staff in coordinating or conducting special claim surveys and projects.

  • Involved with outside organizations in the community to enhance public image.

  • Perform claim investigation and settlement activities in catastrophic loss situations as warranted.

  • Coordinate the investigation of suspected fraud at branches and other office locations.

With our powerful brand and the mentoring, we offer, you will find your position as a Florida Claim Manager II can lead to a rewarding career at our growing organization.

How you will benefit:

Claim Manager II will earn a competitive salary of $96,000 - $100,000 annually with an annual bonus potential based on performance.

  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
    • 401k Match

    • Medical

    • Dental

    • Vision

    • PTO

    • Paid Holidays

    • Tuition Reimbursement

We're looking for candidates who:


  • Bachelor's Degree in Business Administration, Insurance, or a related field or equivalent in related work experience

  • Completion of the I.I.A. (Insurance Institute of America) or other insurance coursework.

Possession or completion of one or more of the following:

  • Chartered Property Casualty Underwriting coursework

  • American Education Institute coursework or certification in insurance

  • Fraud Claim Law Specialist Certification

  • Certified Insurance Fraud Investigator Certification

Experience to include:

  • Claims processing policies and procedures including settlement techniques (homeowners/auto/casualty/subrogation)

  • Policy coverage terminology

  • Fair Trade Practice Act as it relates to claims

  • Indications of potentially fraudulent activities

  • Home construction/repair, product and labor costs, and alternative methods of repair

  • Investigation and negotiation techniques

  • Homeowner loss prevention techniques

  • Catastrophic personal injuries and related rehabilitation therapy required

  • Organizations, services and facilities providing assistance and treatment to injury claims

  • Subrogation procedures (all states)

  • Intercompany arbitration and litigation management

  • Minimum of 4 years homeowner property claim handling

Management ability to include:

  • Strategic planning

  • Analyzing and problem solving

  • Organization and planning

  • Budget preparation

  • Decision making

  • Leadership

  • Team building

  • Issue Resolution

  • Budget maintenance

Ability to:

  • Communicate effectively with others in a work environment

  • Prepare and present written and oral reports to all levels of management

  • Coordinate activities of team members

  • Strong written and oral communication skills.

  • Possession of a valid State driver's license.

  • May work long and irregular hours to include weekends and holidays

  • Must reside within the State of Florida (near Tampa area)

Work environment

  • This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit https://www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.