Leadership Development

AAA Auto Club Group

Charlotte, NC


Position summary

e a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!

What is our Leadership Development Program?

The Car Care Leadership Development program is designed to provide future leaders the foundation and guidance to operate, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and comprehended.

What can you expect from this program?

Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager or Service Advisor:

  • Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections

  • Overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies)

  • Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators

  • Monitor and maintain company inventory standards

  • Optimize staff performance by providing continuous training, coaching, feedback and recognition

  • Lead employees to meet expectations of productivity, quality, and customer service standards

  • Document performance issues in accordance with company policies and procedures

  • Prepare staff schedules for adequate coverage to meet member/customer service and repair needs

  • Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs

  • Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly

  • Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers

  • Actively looks for member/customer needs across all business lines; introduces members to other departments

  • Champions safety and ensures Car Care branch is within compliance of established safety guidelines

  • Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

  • Excellent medical, dental, vision and prescription

  • Free AAA membership

  • Free uniforms and shoes

  • Up to 3 weeks of vacation in your first year

  • 11 paid holidays

  • We offer profit sharing, and 401k with matching contributions.

  • Automatic 4% 401K employer contribution

  • Additional 401K match of 50% up to 6% contribution

  • (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

  • This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential for this role is between $40,000 and $70,000 annually and will be based on individual work-related experience and actual hours worked.

  • In addition to an annual base salary, Leadership Development Program employees are also eligible for:

  • Annual incentive opportunity

  • Certification bonus opportunity

  • We are committed to work-life balance

  • Closed Sundays

  • Shorter workdays than competitors (we close at 6pm)

  • Monday - Friday, hours are 7:30am-6pm

  • Saturday, hours are 8am to 4pm

  • Closed major holidays

We are looking for candidates who:

Required Qualifications:

  • Have a High School diploma, GED or Technical school certification

  • Possess a valid driver's license

  • 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

  • Demonstrates a results focused bias for action

  • Analyzes financial information to evaluate strategic opportunities and options

  • Manages effective teams and partnerships

  • Works well with individuals and groups to achieve common goals

  • Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind

  • Keenness and quickness in understanding business risks and opportunities

  • Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts

  • Learn processes and procedures, enhance abilities to allow for future placement into Service Advisor, Assistant Facility Manager or Facility Manager positions based on position availability and current team member ability.

  • Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications:

  • Bachelor's degree

Work Environment

  • May experience loud noises and odors intermittently in the shop environment.

  • This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

  • Must have own tools appropriate for their skill level for use in the center.

  • Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

  • Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit https://www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.