Lead employees to meet expectations of productivity, quality, and customer service standards.
Maintain the highest level of customer service by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers.
Champions safety and ensures Fins location is within compliance of established safety guidelines.
Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.
Supervises Fins Team Members
High School diploma, GED or equivalent successful business experience
Must possess valid driver’s license
Knowledge and Skills:
Demonstrates a results focused bias for action
Mechanical aptitude / ability to troubleshoot
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).
Frequent standing and walking.
Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 https://U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit https://www.aaa.com
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.