#JR10176
ocused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations
Execute business plans designed to grow, protect and diversify relationships with current and potential customers
Participate in and/or support corporate-wide initiatives
Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel
Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
Developing and aligning plans to manage multiple complex competing interests
Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand
Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues
Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally
Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint
Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint
Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations
What it's like to work for The Auto Club Group:
Serve our members by making their satisfaction our highest priority
Do what's right by sustaining an open, honest and ethical work environment
Lead in everything we do by offering best-in-class products, benefits and services
ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
HOW WE REWARD OUR EMPLOYEES
A competitive annual salary between $102,128.00 to $158,870.40
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Valid driver's license - with satisfactory MVR
Currently hold or able to attain and maintain appropriate State Property & Casualty Insurance licenses within timeframe designated by ACG leadership
May be required to attain appropriate State Life Insurance Sales licenses within timeframe designated by ACG leadership
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Education
High School Diploma or equivalent
Work experience
Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
Experience in managing/leading agents/staff to include some or all of the following:
Experience in assisting leadership with agent/staff development and oversight to include some or all of the following:
Assisting management in the determination of sales, revenue, customer satisfaction, agent retention and operational goals for agents
Proven track record of assisting management in the development, implementation and maintenance of annual sales and operational strategies necessary to meet/exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives)
Analyzing local geographies and/or sales markets to identify opportunities for growth and advancement
Coaching, mentoring and developing assigned sales force
Assisting in the oversight of operations at retail sales locations
Successful candidates will possess:
Knowledge of:
Employee captive agents insurance sales channel operations
Insurance and financial products, services and regulations
Sales techniques and delivery systems
Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design
Techniques used to:
Influence and persuade others
Select, develop and coach captive and non-captive sales agents
Motivate and reward a successful sales team
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Travel required with exposure to road hazards and temperature extremes, including some overnight travel
Willingness to work irregular hours
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit https://www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.