Senior IT Consultant

AAA Auto Club Group



Position summary

It’s a great time to join AAA The Auto Club Group! 


Job Type:

Full time


Exempt/Non Exempt:



Job Description:


Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Serves in a planning consultant role with a strong background in technology.  Provides oversight in the planning, evaluation, implementation and validation of new/emerging technologies.  Leads project and /or technical maintenance teams.  Responsible for providing recommendations and attaining design approval for new technologies and major enhancements to existing systems.  Provides support to Security in the development of appropriate audit controls and procedures to ensure the integrity and protection of company resources.  Works with customers to understand business objectives in order to ensure functional and technical designs meet requirements and are in compliance with the ACG infrastructure and IS technology standards. 

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):


Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

  • Bachelor Degree in Computer Science or related field or applicable professional certification and/or six to eight years relevant technical and analytical experience.


  • Strong technical, analytic, design and development experience.
  • Designing, developing and implementing technology solutions using technical/business design decisions
  • Multi-platform environments and infrastructure technology planning
  • Developing and maintaining vendor relationships
  • Serving as a consultant to business lines in defining processes or identifying technology based on business requirements
  • Developing business plans for technology initiatives

Knowledge and Skills:

  • Infrastructure architecture (Network, Integration)
  • Tactical infrastructure technology
  • Security and control procedures
  • Relational database concepts
  • Business process reengineering and technology application
  • Providing technical consultation and training to less senior staff
  • Providing leadership to project teams/technical project maintenance teams
  • Apply similar prior experience to new issues to ensure effective problem solving
  • Develop strong business relationships

Preferred Qualifications

  1. Experience deploying, administering, and troubleshooting Avaya systems and peripherals applications; including:

a. Avaya Communication Manager

b. Avaya Session Manager/System Manager

c. Avaya Session Border Controller

d. Avaya Messaging

e. Avaya CMS Supervisor

f. Avaya Call Center Elite (VDNs, Vectors, Skills, Agents)

g. Avaya One-X Agent, One-X Communicator, and Workplace

h. Calabrio One Recording

i. Tenfold CTI

j. Server Virtualization

  1. Expert level knowledge of the following telecom protocols

a. TDM: Digital, Analog, POTS, ISDN PRI

b. VoIP:  SIP, H.323

c. ACD:  Caller intent menu design and configuration, agent and skill group routing, agent and skill group reporting.

  1. Experience resolving telecom incidents reported by end users; as well as, executing move, add, change, delete tasks.

  2. Experience investigating interoperability/integration issues in order to deliver resolutions.

  3. Experience working with telecom service providers on call processing/call quality issues.  Service provider examples include AT&T, Verizon, and Lumen.

  4. Experience working with telecom systems maintenance providers on technical issues.  Service provider examples include ConvergeOne, Avaya, Calabrio, and Tenfold.

Experience in/with:

  • Voice and data communication

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

How you will benefit:

  • Senior IT Consultant will earn a competitive salary of $100K-$120K annually with annual bonus potential based on performance.

  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

    • 401k Match

    • Medical

    • Dental

    • Vision

    • PTO

    • Paid Holidays

    • Tuition Reimbursement

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

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About the company

Industry: Automotive

AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands. For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions ...