Service Advisor

AAA Auto Club Group

Asheville, NC

#JR6598

Position summary

organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!

A day-in-the-life of a Service Advisor:

Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.

In this role, Service Advisors will also have the opportunity to:

• Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix

• Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history

• Communicate frequently with technicians to ensure timely completion of work

• Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information

• Process customer payments for services

• Collect deposit (minimum 50%) from customer on repairs that exceed $1,000

• Be an integral part of maintaining customer satisfaction scores

• Actively identify member / customer needs across all business lines; introducing members to other departments.

• Advocate for membership, insurance and travel departments

• Assist management with inventory count and maintain of efficient stock level, as needed

How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

• Excellent medical, dental, vision and prescription

• Free AAA membership

• Free uniforms and shoes

• Up to 3 weeks of vacation in your first year

• 11 paid holidays

• We offer profit sharing, and 401k with matching contributions.

• Automatic 4% 401K employer contribution

• Additional 401K match of 50% up to 6% contribution

o (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

• This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential is between $40,000 and $60,000 annually and will be based on individual work-related experience and actual hours worked.

• In addition to an annual base salary, Service Advisors are also eligible for:

• Monthly incentive opportunity: gross-profit based

• Annual incentive opportunity

• Certification bonus opportunity

• We are committed to work-life balance

• Closed Sundays

• Shorter workdays than competitors (we close at 6pm)

• Weekdays, hours are 7:30am-6pm

• Saturday, hours are 8am to 4pm

• Closed major holidays

We are looking for candidates who:

Required Qualifications:

• Have a High School diploma, GED or Technical school certification

• Posses a valid driver's license

• 6 months or more of relevant customer service or sales experience

Knowledge & Skills:

• Sales Acumen - uses knowledge to promote product/service value

• Communication - effectively conveys information; demonstrates use of listening skills

• Taking Initiative - proactively seeks out ways to improve

• Collaborative Partner- works well with individuals and groups to achieve common goals

• Deliver Results - achieves excellence in all tasks and goals

• Customer Focus - anticipates and meets needs of customer

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications:

• Bachelor's degree

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must have own tools appropriate for their skill level for use in the center.

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit https://www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.