Client Service Specialist - German speaking

Autodesk

4

(10)

Dublin, Ireland

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.
  • #23WD72153

    Position summary

    th customers/partners across multiple modalities; including but not limited to phone, chat, and email (web and Outlook)

    • Ensure high-level of customer /partner satisfaction.

    • Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other miscellaneous support requests

    • Provide information on Autodesk Account features and capabilities; conduct how to sessions with customers and partners as needed, both instructive and via remote access

    • Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools

    • Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

    • Proficient in technology. This includes having an existing familiarity with Windows operating systems and Microsoft Office products, having the ability to learn internal applications and platforms our partners/customers interact with to access our products and services

    • Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal teams

    • Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content, guiding via remote access, execute readiness call activities and delivering webinars externally/ internally

    • Create and modify content in shared knowledge base for use by all internal Autodesk support resources and/or customers and partners

    • Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners

    • Communicate and work closely with sales teams to address customer related issues and order questions. Work closely with sales for eStore sales campaigns and quarter-end activities such as order entry cut-off dates

    • Act as a liaison with various departments throughout the company

    • Be a trusted advisor to internal/external parties

    • Strong team player; comfortable providing feedback to colleagues

    • Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details

    • Identify ideas for process improvements, system enhancements or automation that will reduce efforts for customers and internal co-workers

    Minimum Qualifications

    • Meet or exceed operational KPIs

    • Leverages Autodesk's Great Behaviours Guide for guidance on performance relating to the values and Ways We Work at Autodesk

    • On-time Training

    • Live Support Adherence

    • Willingness to work varying shifts and OT as necessary to meet demands of business and customers

    • Fluent in English and German and one other European language preferably Spanish

    Preferred Qualifications

    • Strong verbal and written communication

    • Ability to identify trends and propose solutions

    • Service-oriented, willing to go the extra mile to provide a positive customer experience

    • Technology-savvy, comfortable working with PCs and core programs, and able to quickly learn new platforms and tools in a Windows environment

    • Creative and Innovative, applies understanding of processes towards addressing new problems or improving existing processes

    • Research and investigation skills - ability to effectively find and leverage information from different sources

    • Adaptable, has the ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment

    • Pragmatic, comfortable asking questions and challenging the status quo

    • Experience in a customer service environment

    #LI-MB1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency

    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.