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Client Services Specialist, Italian Speaker

Autodesk

4

(10)

Multiple Locations

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.

    • #26WD97670

    Position summary

    tems or using third-party tools to view customer's machine to determine the cause of access issues

    • Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)

    • Ensure a high-level of customer and partner satisfaction

    • Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests

    • Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners

    • Be a subject matter expert as it relates to Autodesk policies, processes, and tools

    • Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

    • Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role

    • Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars

    • Liaise with sales teams to address customer related issues and order questions

    • Look for areas to improve both processes and systems and automated solutions

    Minimum qualifications

    • You have great communication skills

    • You can identify trends and propose solutions to recurring problems

    • You have Microsoft Office Skills and like to learn about new platforms and tools

    • You enjoy working in a customer service role providing live support

    • Willingness to work flexible shifts and overtime as needed (shift start time of 7:00 AM or 09.00 dependent on team needs)

    • You are fluent in English and Italian and it would be great if you spoke one other European language (French/German/Spanish/Portuguese)

    #LI-FB1

    Learn More

    About Autodesk

    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

    When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

    Salary transparency
    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

    Diversity & Belonging
    We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.