Digital Renewal Sales Rep, DACH

e execution
Drive and close seat expansion opportunities at the time of renewal using standard sales plays
Monitor account auto-renewal status and intervene when auto-renewals are disabled to prevent churn
Work directly with customer procurement teams to complete renewal transactions
Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools
Collaborate with Account Executives on larger cross-sell and expansion opportunities
Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post-sale engagements
Provide light-touch support to authorized partners
Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams
Gather and deliver customer feedback related to products, packaging, and renewal experience

Minimum Requirements
5+ years of experience in inside sales, renewals, account management, or customer-facing sales roles

Fluency in German
Experience closing deals or renewals, including customer communication and follow-up
Proven ability to manage multiple renewal cycles and priorities concurrently
Strong organizational and time-management skills
Experience using CRM or renewal tracking systems
Effective written and verbal communication skills
Customer-focused mindset with the ability to identify and address customer needs
Bachelor's degree or equivalent professional experience

Candidates must be within a reasonable commuting distance of our Barcelona office and able to come in up to three times per week.

Preferred Qualifications
Experience in a software, SaaS, or technology sales environment
Prior exposure to subscription-based or renewal-driven sales models
Experience supporting seat expansions or upsell opportunities during renewals
Familiarity working with procurement teams and contract-driven renewals
Experience collaborating with Account Executives, Customer Success, and partner organizations
Ability to identify churn risks and recommend proactive retention actions
Comfort operating in a fast-paced, metric-driven sales environment

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