Senior Manager, Enterprise Customer Success

onsibilities**

• You will manage an international team of Customer Success Managers (CSM) in a defined geographical area and/or industry

• You will increase customer adoption and maturity by creating customer outcomes across a selected group of our Enterprise customers

• You will enable the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer business outcomes

• You will establish direct relationships with customers developing greater customer engagement

• You will facilitate change and promote innovation

• You will create a purposeful environment where everybody can bring their authentic selves at work

Minimum Qualifications

• You are experienced in managing customer-facing businesses in large enterprise accounts

• You have strong business acumen

• You have worked in AECO industries with cloud, digital, SaaS experience

• You have deep knowledge of the United Kingdom market and its intricacies

• You will travel up to 30% of the time both to onsite meetings with customers and to meetings with colleagues and customers in our central London office

• You are experienced in people management and enjoy engaging with your team and customers enabling them to grow and develop

Preferred Qualifications

• You have empathy for customers and a passion for growth

• You have a proven ability to influence and adapt to change

• You are an enthusiastic and creative leader with the ability to inspire others

• You have a deep understanding of value drivers in recurring revenue business models

• You have a methodical and process-oriented mindset

• You have excellent communication and presentation skills

• You have a demonstrated desire for continuous learning and improvement

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About Autodesk

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Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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