Senior Technical Support Specialist - Revit

Autodesk

4

(10)

Bengaluru, India

Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.
  • #24WD75299

    Position summary

    ported to Autodesk via phone, web, online forums, and other channels

    • Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage

    • Research, verify, and document product issues, solutions in short and clear articles for our Knowledge Base, or in our internal case management system. Respond to support requests for our global customers

    • Priority handling and escalation of critical issues and monitoring of service level compliance

    • Document support interactions in a company-wide case management system Perform root cause analysis to mitigate recurrence

    • Trend analysis of customer issues; maintain support insights for the account team

    • Escalate customer issues to senior staff

    • Manage personal backlog of support requests

    • Manage customer expectations by providing updates on progress

    Minimum Qualifications

    • Bachelor's degree in Civil engineering/ / Architecture or equivalent degree

    • At least 6 years of industry working experience

    • Proficiency on Revit and Navisworks knowledge would be an added advantage

    • Perform root cause analysis to identify more solutions

    • Knowledge of BIM Standards and workflows

    • Capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem

    • Team player skills

    • Work in flexible working hours

    • You build customer relationships and gain insights into their needs

    • You identify opportunities that benefit our customers and build and find solutions to meet their expectations

    • Identify trends in customer issues and share insights with account teams

    • Document problems and solutions in short, clear articles for our knowledge base

    The Ideal Candidate

    • Customer-focused

    • Build customer relationships and deliver customer-centric solutions with empathy

    • Clarify assignments, prioritising work and attend to detail to ensure work is done and quality manner

    • Accountable

    • Hold yourself and others accountable to meet commitments

    • Take on new opportunities and tough challenges, and enthusiasm

    • Learn through experimentation when tackling new problems, using both successes and failures as learning opportunities

    #LI-SK1

    Learn More

    About Autodesk
    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

    Salary transparency

    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

    Diversity & Belonging
    We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://https://www.autodesk.com/company/diversity-and-belonging

    Are you an existing contractor or consultant with Autodesk?

    Please search for open jobs and apply internally (not on this external site).

    Why you should apply for a job to Autodesk:

  • 4/5 in overall job satisfaction
  • 4/5 in supportive management
  • 60% say women are treated fairly and equally to men
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid parental and maternity leaves, as well as up to $10k per calendar year for adoption, IVF, & other fertility services.
  • Paid discretionary time off for salaried employees plus a 6-week paid sabbatical after every 4 years of service.
  • A flexible workplace for most roles that meets business needs, while supporting employees with office, hybrid & remote work preferences.