Technical Account Specialist –Enterprise Systems, EMEA

Job Requisition ID #

23WD69070

The Enterprise Systems Technical Account Specialist @Autodesk team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between. You will join the Technical Account Management group within the Customer Success Organization as part of our 2000+ person , a team that values professional development and rewards high performance. 

Technical Account Management group is responsible for maximizing the success and return on investment for our strategic customers.  We do this by delivering professional and customized product support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Position Overview

Autodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes our customers expect. If you’ve a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans. We are seeking a skilled computer science professional or someone from a related field with a comprehensive understanding of desktop and cloud application architecture, particularly in large-scale enterprise environments.

Responsibilities

• Provide customer service and top-level technical support to our customers
• To be responsible for maximize the success and return on investment for our strategic customers
• Deliver professional and customized product support services that help our customers achieve their business goals while maximize the use and adoption of our solutions

Minimum Qualifications

• Bachelor’s degree or equivalent experience in Computer Science or related field and a minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients
• Knowledge of a wide range of technologies, including desktop and cloud infrastructure, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.
• Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting
• Good understanding of cloud services infrastructure setup and experience troubleshooting performance and access issues with cloud/internet-based applications
• Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies
• Experience with Internet and/or Network infrastructure technologies (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.) SAML and SSO
• Working knowledge of current virtualization technologies (Citrix, VMware, etc.)
• Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience
• Must be flexible, decisive, self-motivated and proactive, and possess a strong desire to learn new skills and technologies
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team
   

Preferred Qualifications

• Experience scripting using VB, PowerShell, .NET, Python, C or C++ is a plus
• Experience with FlexNet Licensing, metering and FlexNet Manager is a plus
   

The Ideal Candidate

• Work closely with our Major Accounts and Premium customers worldwide. As the Enterprise Systems Technical Account Specialist, you will provide top-level technical expertise to our customers
• Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable
• Impactful: You are committed to our customers' success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges.
• Accountable: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results.
• Adaptable: You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to continuous learning and growth

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.