CRM Business Analyst

Avanade

3.9

(23)

Warsaw, Poland

Why you should apply for a job to Avanade:

  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • 82% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • STEM Scholarship programs with nine Universities worldwide investing in the future of young women.
  • Five Employee Resource Groups including women's, LGBT+, and Veterans to name a few.
  • World-class training including an average of 80 hours a year for employees to develop their skill set.
  • #72571

    Position summary

    in order to meet evolving business requirements

    • Identify key stakeholders for requirements gathering; document requirements and validate against scope

    • Contribute to requirements management, including approval, communication, traceability, and re-use

    • Contribute to transfer of functional requirements to development and test team members

    • Stay informed on updates and new releases in CRM technologies

    • Educate end users on CRM functionality, as needed

    Skills and experiences

    • Fluent Polish and English, both verbal and written

    • Proven practical experience on the various modules of the MS Dynamics CRM 365 Customer Engagement platform, most preferable Sales and Marketing, Customer Service, Field Service modules

    • Knowledge of the Customization part of the MS Dynamics CRM 365 Customer Engagement platform (data model configuration, views, forms, advanced search, dashboard, workflow, business rules, etc.)

    • Proficient user of Microsoft tools such as Excel, Visio, PowerPoint, Word, Sharepoint

    The following will be a plus:

    • Competence on the business processes in various business areas such as FMCG, Banking, Healthcare, Utilities.

    • Microsoft Dynamics certifications

    • Knowledge of complementary tools such as PowerBI and Sharepoint

    • Knowledge of the concepts of Digital Transformation, omnichannel and the social world

    We offer:

    • Contract of employment or B2B contract

    • For contract of employment: 100% paid sick leave, annual bonus, private medical care for you and your family, cafeteria platform with sport card, internal rewards and referral program

    • Opportunity to work for Microsoft's Global Alliance Partner of the Year (17 of the last 20 years!)

    • Exceptional development and training with a minimum 80 hours/year of training and paid Microsoft certifications

    • Dedicated career adviser to encourage your progression, engaged and helpful coworkers genuinely interested in you

    These are just a few of the Avanade benefits, let's talk about the others!

    Your way to Avanade

    Why you should apply for a job to Avanade:

  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • 82% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • STEM Scholarship programs with nine Universities worldwide investing in the future of young women.
  • Five Employee Resource Groups including women's, LGBT+, and Veterans to name a few.
  • World-class training including an average of 80 hours a year for employees to develop their skill set.