Security Support Lead (English required)

rmation Technology (IT), or related field

• Experience in technical support, technical consulting experience, or information technology experience on Windows and Microsoft Security Administration, Configuration.

Technical Expertise:

• Expert-level knowledge of Microsoft Entra ID (identity governance, SSO, MFA).

• Hands-on experience with Microsoft Sentinel (analytics, automation, log integration).

• Proficiency in Active Directory (Group Policy, replication, hybrid environments).

• Basic understanding of Azure (networking, VMs, RBAC) and Microsoft 365 (Exchange Online, Defender)

• Scripting experience (PowerShell, Python) for automation.

• Familiarity with Microsoft Defender XDR, Purview, or compliance frameworks (GDPR, NIST).

Certifications (Preferred):

• Microsoft Certified: Security, Compliance, and Identity (e.g., SC-200, SC-300, AZ-500).

• Certifications in CISSP, CompTIA Security+, or equivalent.

Education & Experience:

• Bachelor's degree in Computer Science, Cybersecurity, or related field (or equivalent experience).

• Experience in Microsoft security engineering/support roles.

What you'll do

• Technical Team Leadership

• You act as lead for a group of more junior engineers, assisting with questions, challenges and guiding through the process of responding to the most difficult questions and tasks

• Technical Support & Incident Resolution

• Troubleshoot and resolve escalated security issues on products such as Entra ID, Microsoft Sentinel, AD, and Microsoft 365.

• Investigate identity management, access control, and conditional access policies in Entra ID.

• Address SIEM-related alerts, automate workflows, and analyze threats using Microsoft Sentinel.

• Resolve AD sync, authentication, and hybrid identity challenges (on-premises/Azure AD).

• Response and Resolution

• You own, investigate and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

• You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues

• Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

• Product/Process Improvement

• You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community. You share best practices with team members to enhance the quality and efficiency of customer support.

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Learn more

To learn more about Avanade, check out these links:
Avanade.com

Avanade Brasil (@avanadebrasil) - Instagram
Avanade Brasil - LinkedIn

Enjoy your career

Some of the best things about working at Avanade:

Opportunity to work for Microsoft Alliance Global Partner of the Year (14 consecutive years), with exceptional development and training (minimum 80 hours per year for paid training and certifications)Real-time access to technical and skilled resources globally

Dedicated career counselor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

Learn more about some of our benefits:

• Meal or food vouchers;

• Multi-benefit Card up to Senior Consultant;

• Medical and dental insurance;

• Certifications and training;

• Life Insurance;

• Private Pension;

• Avababy: pregnancy monitoring and kit for new Avanade fathers and mothers;

• Participation in the company's results;

• Wellhub;

• Daycare Assistance;

• Career Advisor - Career mentoring;

• Birthday Off policy on your birthday and children up to 12 years old;

• Wellness Sessions;

• For managerial function or higher - Corporate vehicle, parking and fuel assistance.

A great place to work

By bringing your skills and capabilities to Avanade, you'll get specific experiences, unlimited learning and ambitious growth in return. As we continue to build our diverse and inclusive culture, we have become even more innovative and creative, helping us to better serve our customers and communities. You'll join a community of smart, supportive employees to uplift, mentor, and mentor you, and rely on their expertise. You'll have a company built for cutting-edge, business-critical technology solutions committed to improving the way humans work, interact, and live. It's all here, so take a closer look!

Our team is made up of people with different backgrounds and backgrounds. We believe that this diversity strengthens our company.

Create a future for our people who focus on:

• Expand your thinking
•Experiment intensely
•Learn and pivot

Inspire greatness in our people by:

• Empowering every voice
•Encouraging boldness
•Celebrating progress Accelerate the impact of our people by:
•Surprising the customer
•Prioritizing what matters
•Acting as one