Strategic Project Manager I & II- Remote, US

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

*Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination.

Your Impact

We are searching for a Strategic Project Manager with one of the leading companies in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level. The Strategic Project Manager will be responsible for working directly under the Professional Services Device Team and will be tasked with the management and delivery of Axon bodycamera, conductive energy weapon, in-car and interview product projects to a successful completion. This role will be an integral part in the deployment of technical solutions to Law Enforcement clients. The Strategic Project Manager must have strong project management and leadership skills; a good understanding of Axon products, information technology concepts and processes; and the ability to work with both business and IT leaders to support the deployment of complex technical solutions within business timelines.

What You'll Do

Location: Remotely from the United States.

Reports to: Manager, Strategic Projects

Direct reports: 4-5 Strategic Project Managers 

• Engage with technology users and decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT, Records Supervisors and Clerks, Police Officers, etc.) and program managers pre and post-sale during the implementation process.
• Participate in pre-sales efforts including customer presentations, RFP | RFI responses, solution demonstrations and deployment plan creation.
• Define and administer software deployment training plans including client relationship management and project scope, schedule, budget, requirement traceability, and risk analysis.
• Influence and guide cross-functional deployments team to deliver on time, under budget, and exceed agency expectations to result in reference customers.
• Provide structure and clarity where there is ambiguity in customer needs, implementation process and product lifecycle development.
• Manage project scope on behalf of the agency including identifying stakeholder for all key project roles, implementing and managing project timeline, communications, and status updates.
• Document customer feature requests and issues, providing feedback to leaders and other key stakeholders.
• Maintain agency-facing and internal project dashboards, communicating progress, identify, manage and escalate risks, and ensuring end-to-end success of the implementation.
• Contribute to the strategy planning and execution as key member of the SWSS leadership team.

What You Bring

• Minimum 5 years leading teams in complex environments
• 5 years of project and program management experience in complex customer-facing software product delivery.
• Demonstrated exceptional customer relationship management skills with a track record of aligning stakeholders and driving fast-moving, rapidly changing programs.
• Excellent written and verbal communication skills with a demonstrated ability to structure projects, define milestones, and align stakeholders.
• Bachelor’s Degree in business, engineering, organizational leadership or related field.
• Experience with Computer Aided Dispatch or Records Management Enterprise Software
• B2B SaaS program management. Lean Six Sigma Certification a plus.
• Project Management Certification strongly preferred (e.g. PMP, CAPM, CSM, etc.)
• Self-starter who thrives with problem-solving and embraces ambiguity
• Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
• Willingness to join forces and drive company-wide initiatives across multiple departments

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired
• And more...

Benefits listed herein may vary depending on the nature of your employment and the location where you work

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.