Assistant Manager

Job Description:

**Overview:**

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

**Process Overview:**

The Client Delivery team delivers digital global market operation through process re-engineering, robotics & AI, building client self-service tools, and developing and tracking client metrics.

Client Analytics captures and analyses big data across the Global Markets organization to provide accurate and timely business intelligence to improve client service, mitigate risk and gain operational efficiencies.

**Job Description:**

• Work on dashboard / reporting for Client Operations Services function.

• Use MS office suite and tools like Tableau, Alteryx to automate metrics reporting as needed.

• Troubleshoot and provide solution using SQL queries.

• Work independently on BAU activities and adhere to the timelines on the frequency of metrics reporting.

• Take complete accountability and ownership of the work assigned with no escalations.

**Responsibilities:**

• Incumbent with some technical knowledge, self-driven and ability to work independently.

• Strong communication skills

• Work on Metrics dashboard tools like Tableau, Alteryx.

• Having good knowledge on SQL and can write SQL queries.

• Can write / derive / publish / maintain logic for metrics creation and reporting for various onboarding needs

• Ability to create Data Visualization, Data Analytics / Reporting.

**Requirements:**

• **Education**: BCE, MBA

• **Experience Range** 5-7 yrs

**Foundational skills:**

• Knowledge of Tableau, Alteryx and SQL.

• Ability to write SQL queries and publish metrics / reports.

• Familiar with SQL.

• Data visualization / Data Analytics / Data workflow

• Self-starter ability to work independently

• Strong communication skills

• Ability to think broadly and Problem solving skills.

**Desired skills:**

• Experience working in Capital Markets / IB Domain / Client Onboarding in Operations

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Commitment to challenging the status quo and promoting positive change

• Believes in the value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

• Experienced user of Microsoft Office Suite

**Work Timings:** EMEA (3:30 PM -12:30 AM). Flexible to cover US hours as needed.

**Job Location:** Gandhinagar GIFT City