Collateral Specialist

Job Description:

Job Description

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.

Required Skills:

Strong phone skills with a proven track record of delighting customers

Excellent analytic and problem-solving skills

Excellent interpersonal and communication skills, written and verbal

Solid knowledge of overall PC functionality in a Windows environment

Strong typing skills and ability to navigate multiple mainframe and web based systems

Ability to adapt quickly to change without negative impact to performance and/or productivity

Strong organizational and time management skills to perform multiple tasks within limited time frames.

Exhibit professional demeanor in all situations

Customer-centric focus

Flexible, willing to learn and self-motivated

Will require good working knowledge of applications used to complete tasks

Desired Skills:

Knowledge of titling processes with the DMVs

1 year in the financial industry

Minimum 1 year of call center experience

Proficient in Microsoft Applications

Basic understanding of loan/legal documents

Systems experience: BOSS, LINX, Magellan, FileNet

General knowledge of products/services including basic understanding of simple-interest loans

Enterprise Description:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.

Shift:

1st shift (United States of America)

Hours Per Week:

40