Identity and Access Management (IAM) Process Analyst and Engineer

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LOB Summary:

• Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank's Information Security strategy and policy, manages the Information Security program, identifies, and addresses vulnerabilities and operates global security operations centers that monitor, detect, and respond to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements.

Role Description:

• This role will be responsible for designing and implementing modernized processes that optimize Identity and Access Management workflows and cross-functional integration with systems that are deeply interconnected with identity management (i.e. HR, IT, Security). The ideal candidate will possess strong organizational, leadership, and communication skills, with the ability to engage senior leaders and teams across the enterprise. In this role, you will partner with stakeholders in Global Information Security (GIS) and the bank to drive end-to-end identity processes aligned with strategic organizational goals. You will ensure transparency in work activities, alignment with business and technology strategies, and establish governance structures for effective delivery oversight.

• Responsibilities include leading end-to-end process reviews with the Identity and Access Management and upstream/downstream teams to identify process gaps and risks. Using data-driven analysis, you will recommend strategic improvements with measurable outcomes. You will also provide thought leadership with respect to identifying inefficiencies, document current and future state processes, and develop user guides and metrics to translate identity insights into to optimal user experience while meeting the bank's security standards.

• Designs, develops, tests, implements, and integrates Identity and Access Management (IAM) processes that support operational transformation of systems and solutions.

• Define, document, and build detailed workflows, SOP's, and documentation that enable automation and scalability.

• Establish sustainable long-term plans with clear, proactive, and measurable targets.

• Serve as a liaison between Identity and Access Management, Human Resources, aligned IT teams, Compliance, and Operations teams to ensure alignment

• Develop processes that incorporate input from senior leadership, stakeholders, and partners to ensure alignment of priorities and actions.

• Maintain and enhance strategic planning materials, including deep dives and book of work documentation.

• Continuously seek innovative solutions, challenge the status quo, and drive process improvements using data analysis and process modeling techniques.

• Identify process gaps and risks and collaborate with partners to develop mitigation plans.

• Monitor process performance using metrics and drive continuous improvement initiatives.

• Ensure compliance with internal policies and external regulations through robust process design.

• Act as a subject matter expert in process engineering and identity system integration.

• Champion a culture of continuous improvement by applying Lean and Six Sigma methodologies.

• Communicate strategic improvement ideas and lead initiatives aligned with business priorities.

• Deliver effective process standardization with a human-centered approach, enabling technology teams to implement optimized solutions.

• Organize and communicate information clearly to keep cross-functional stakeholders aligned and informed.

Required Qualifications:

• 5+ years of experience in process analysis and engineering, business architecture, or identity/access management

• Strong understanding of IAM platforms (e.g., Okta, SailPoint, Active Directory, etc.)

• Experience integrating identity systems with HR platforms (e.g., Workday, SAP)

• Knowledge of regulatory requirements and risk management practices

• Formal training/certification in Lean, Six Sigma and/or other process quality methodologies

• Experience using Visio or other Business Process Mapping Notation (BPMN) tools

• Excellent analytical, communication, and cross-functional collaboration skills.

Desired Qualifications:

• Passion for continuous improvement by using your experience and expertise to improve existing processes

• Ability to utilize logic & reason to navigate complex problem solving

• Ability to navigate complex security technology environments

• Experience in financial services or highly regulated industries

• Familiarity with cloud-based identity solutions and zero trust architectures

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range

$165,700.00 - $177,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.