Market Financial Center Manager - Triad Market

Bank of America

3.2

(114)

High Point, NC

Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
  • #JR-24041113

    Position summary

    organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:

    This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

    Responsibilities:

    • Operates as a back up financial center leader within a market

    • Manages client traffic, engaging and appropriately routing clients, and fostering client retention

    • Manages business results through formalized management routines and coaching

    • Creates a world class client experience environment

    • Manages market-level initiative prescribed by market leaders

    • Drives operational excellence

    Required Qualifications:

    • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

    • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

    • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

    • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

    • Proven record of balancing risk and making sound decisions while achieving business goals

    • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

    • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

    • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

    • Proficiency in computer skills and professional programs (for example, Microsoft Office)

    • Availability to work weekends and/or extended hours as required to run the business

    • Must be able to travel to any financial center within the defined market

    Desired Qualifications:

    • 1+ years management experience including hiring, coaching, and developing direct reports

    • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

    • Bachelor's Degree in related field

    • Bilingual (fluent verbal and written)

    Skills:

    • Customer Service Management

    • Performance Management

    • Coaching

    • Customer and Client Focus

    • Talent Development

    • Risk Management

    • Sales Performance Management

    • Business Operations Management

    • Recruiting

    • Result Orientation

    • Referral Management

    • Leadership Development

    • Inclusive Leadership

    • Prioritization

    • Problem Solving

    Minimum Education Requirement:

    • High School Diploma / GED / Secondary School or equivalent

    Shift:
    1st shift (United States of America)

    Hours Per Week:
    40

    Learn more about this role

    Why you should apply for a job to Bank of America:

  • 57% say women are treated fairly and equally to men
  • 74% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years.
  • Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
  • Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.