Merchant Specialist – Business Banking - East

Job Description:

The Merchant Specialist (MS) is the primary solutions architect working in partnership with LOB sales teams and clients across Business Banking. Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing and how to match our solutions against the needs of our clients. The MS's primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients. Through the client engagement process, the MS will provide consultative services to highly complex processing configurations that result in architected solution which afford clients the ability to process payments in the most optimal and efficient way possible. The MS bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.

Responsibilities include but not limited to:

• Originates new merchant business either self-sourced or in partnership with the banker and TSO

• Deep understanding of a client’s commerce ecosystem and the ability to consult on ways to integrate, cover industry standards and trends and BACs product solutions

• Main point of contact for contract negotiations, RFP, pricing

• Work across a matrixed coverage organization to achieve objectives - working with banker and TSO to uncover opportunities, advise in the best way to target prospects and close new business

• Manage the existing portfolio of merchant clients looking for ways to examine the business, drive more volume, deploy more product and responsibly retain and grow revenue

• Be first point of contact for bankers, TSOs and clients on merchant business, advice, portfolio management

• Provide strategic guidance to help clients stay ahead of merchant trends and be committed to delivering the solutions that make commerce easier.

Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients

Desired Skills:  

• 2-5 years of Core Acquiring (Credit/Debit) industry experience

• 5-7 years of direct sales experience

• 5-7 years of sales/portfolio management experience, including C-level sales.

• Expert knowledge of POS (integrated/standalone) payment interfaces

• Strong analytical and organizational skills

• Ability to cultivate and strengthen client relationships with senior business and IT staff members

• Ability to technically consult with C-level executives within client environment and help clients accept payments more efficiently.

• Demonstrated experience working with 3rd party VAR’s / Integrators and payment gateways.

• Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions

• Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.

• Demonstrated effective communication skills, including written, oral and presentation skills.

• Effective planning, prioritization and time management acumen.

• Ability to coach colleagues with less experience and/or knowledge, as necessary.

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook, OneNote

• Ability to quickly learn various sales applications

Shift:

1st shift (United States of America)

Hours Per Week: 

40