Why you should apply for a job with Bank of America:
Bank of America is on Fairygodboss’ Best Finance Companies for Women of 2018.
- 56%
Reviewers say women are treated fairly and equally to men
- 73%
Reviewers say the CEO supports gender diversity
A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years,
Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.
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Position summary
Job Description:
As part of the Regulatory Complaints Team, the Resolution Specialist is responsible for handling executive level escalations received via fax, email, mail, and phone, as well as complaints received from public officials, CFPB, OCC, and consumer agencies (BBB). The Resolution Specialist resolves all of the escalated issues which may relate to Card, Deposit, and Mortgage products, seeking assistance from POD teammates when product subject matter expertise is needed. The Resolution Specialist is also responsible for complaints requiring written response that includes drafting of the resolution and acknowledgement letter as well as responding via regulatory portals. Deposit/Card product knowledge is required.
Required Skills
• 3+ years extensive experience with Deposit/Card product servicing and in depth research
• MUST have Customer Facing experience via telephone or in-person
• Demonstrated ability to solve complex problems using critical thinking skills
• Must be able to multitask while managing numerous cases in a high volume production environment
• Demonstrated excellent verbal and written communication skills
• Ability to document clear, detailed information in system of records
• Understanding of key regulations and risk impact to the bank
• Ability to work well with others
• Must act as an independent researcher
Desired Skills
• In-depth experience with Deposit/Card product research and servicing
• Strong business writing skills
• Experience with handling escalated customer issues
• Experience using the following systems: Synergy/Lean, and Interact
• Demonstrates the ability to clearly define problems, identify root causes and generate effective solutions across all channels
• Anticipates and takes ownership of customer/client needs and problems, delivering with speed and accuracy
• Works effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust
• Commits to meeting the expectations and requirements of external customers/clients and internal business partners
Shift:
1st shift (United States of America)
Hours Per Week:
40
What are Bank of America perks and benefits
Paid maternity
Paid paternity
Paid adoptive
About the company
At Bank of America, we’re creating real, meaningful relationships with individuals, businesses and communities to help them focus on what matters most. Every day, we connect with 57 million customers, using our skills and expertise to help make their lives better.
We are committed to attracting and retaining top talent around the world to ensure we continue to deliver ...
Why you should apply for a job with Bank of America:
Bank of America is on Fairygodboss’ Best Finance Companies for Women of 2018.
- 56%
Reviewers say women are treated fairly and equally to men
- 73%
Reviewers say the CEO supports gender diversity
A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years,
Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise.
Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.