Sr. Product Owner - Enterprise Complaints Operations and Enablement

Bank of America



Multiple Locations


Position summary

Job Description:

Responsible for maximizing the value for ML/NLP models and PNC Lexicon. Defines the vision and roadmap for ML/NLP models and PNC Lexicon, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Is experienced in the role of a Product Owner, expert of the product, and has a deep understanding of the business or technology domain. Creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team, and drives user adoption. Collaborates with stakeholders to understand their needs, problems, and aligns them on priorities. Creates and prioritizes work for 1-2 teams. Experienced with cross-functional teams. Creates and prioritizes stories in the product backlog. Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. Mentors less experienced Product Owners. Individual contributor.

Required Skills

  • Minimum 3 years of AI/ML or/and PNC Lexicon.

  • Minimum 5 years of Product Owner for Data Science.

  • PowerPoint Design and Presentation Delivery for Executive Management.

  • Jira (Backlog Management).

  • Confluence.


1st shift (United States of America)

Hours Per Week: 


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