Supervision Manager

Job Description:

The Supervisory Management position will serve to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by Field Financial Services Advisors (FSA), Banking Financial Advisors (BFA), Merrill Financial Solutions Advisors (MFSA) and Private Bank Financial Solutions Advisors (PBFSA) on the Consumer Investment platform. This platform within the Consumer Banking & Merrill Edge has over 193 billion in assets under management.  A predominate objective of the position is to limit risk and financial exposure to the business unit and the firm.

The Supervision Manager (SM) reports to the Division Supervision Manager. The SM is a member of the Branch Leadership Team, along with members of the Centralized Supervision. The SM supports the Firm's business objectives and contributes to the line of business profitability by influencing Advisor business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation. Ultimately, the SM protects the Firm, helps growth business responsibly, and serves the client by proactively managing and mitigating risks.

The Supervision Manager, as a member of the branch leadership team, is responsible for a wide variety of delegated Supervision responsibilities which includes administrative and business functions related to the regulatory supervisor’s responsibilities for the parent and associate offices. The SM functions independently, or with minimal guidance, to manage and support the company's business objectives and contributes to branch office profitability by influencing Financial Advisor business practices in ways that minimize regulatory, financial and reputational risks.

Specific Responsibilities include (but are not limited to) the following:

o              Promote operational excellence.

o              Review, respond, and resolve Sales Practice customer complaints received verbally or in writing for Consumer Investments.

o              Review complaint for potential merit

o              Perform in depth research by reviewing notes, listening to calls and consulting product/operational departments

o              Perform client contact

o              Drafting acknowledgement and resolution letters

o              Partner with Local Management Team and Complaint Team during process and provide ongoing updates on resolution status

o              Update databases and other recordkeeping applications with appropriate information as required

o              Assist in arbitration and legal matters

o              Review Policy Settlements of a particular threshold to ensure settlements are within Firm Policy and Procedures

o              Monitor and manage On-Boarding process, for all field advisors including

o              Provide ongoing and monthly summary On-Boarding Commentary

o              Manage monthly processing scorecard for new advisors implementation which includes but not limited to: registering the location, requesting state registrations, requesting production number and setting up trading profiles

o              Interact with numerous internal departments and local management team throughout the month to ensure On-Boarding requirements are met

o              Financial Advisor role familiarity a plus

o              System/Operational  knowledge vs. Corp R & L , SID and SharePoint desirable

o              Manage assigned projects/initiatives to improve sales supervision and risk management.

o              Escalate emerging risks within the enterprise risk framework to identify potential business concerns.

Required Skills: Must have these skills to be minimally qualified:

•              Bachelor’s Degree or equivalent work experience

•              Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)

•              Familiarity with compliance and regulatory issues

•              Strong leadership abilities, communication and delegation skills

•              Familiarity with Microsoft Word, Excel, and PowerPoint

•              Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures

•              Strong time management and organization skills with the ability to prioritize appropriately

•              Proven ability to build and retain strong interpersonal relationships

•              Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk

•              Demonstrated strong and effective leadership style through clear communication and collaboration with other partners to make  sound decisions with courage and conviction

Shift:

1st shift (United States of America)

Hours Per Week: 

40