Transaction Management Ops Consultant

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Job Description:
This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.

LOB Description:

Team Lead For ADR Operations Team. This position will involve various settlement tasks that are used to process/settle multiple ADR/ORD conversions. Primary responsibility is overseeing the processing/settlement of ADR conversions across multiple different markets and platforms. There will be daily interaction via email and phone calls with clients, international settlement teams, trading desks, branch offices, and other internal Operation areas. Daily processing tasks include mitigation of firm and client risk/exposure by ensuring proper conversion bookings, consistent and clear client communication and proper prioritization around high value conversions. Associate will be responsible for learning and adhering to market rules and quickly grasp settlement responsibilities. Associate will be required to multi task in a high volume/value, fast paced environment all while meeting settlement needs.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk

• Drives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholders

• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards

• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

• Reviews and updates written procedures to ensure accuracy

• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner's mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 2+ years related brokerage operations experience

• Strong PC and Microsoft skills particularly with Excel (V/X Lookups, pivot tables).

• Ability to escalate appropriately and obtain problem solving skills

• Solid oral & written communication skills

• Ability to independently manage small and medium sized projects

• Ability to multitask in a high volume/fast paced environment

• Ability to learn and understand different settlement functions and platforms.

Desired Qualifications:

• Knowledge of trade lifecycle or stock market

• Strong motivation to succeed

• Understanding of Risk & Control issues

Skills:

• Risk Management

• Written Communications

• Active Listening

• Attention to Detail

• Critical Thinking

• Oral Communications

• Problem Solving

• Adaptability

• Collaboration

• Prioritization

Shift:
1st shift (United States of America)

Hours Per Week:
40