Wealth Management Client Associate

nts for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

Job Description:

Provides operational and administrative support to Financial Advisors and their clients. This job enhances the client experience by delivering exceptional service, managing day-to-day requests, and ensuring timely, accurate execution of operational tasks. The associate acts as a critical point of contact for clients, helping maintain strong relationships while supporting the efficient functioning of the practice.

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

• Serve as the primary point of contact for client inquiries, providing prompt and professional responses.

• Support Financial Advisors with account maintenance, documentation processing, and workflow management.

• Assist with onboarding new clients, including preparing and tracking required paperwork.

• Process service requests such as money movement, account updates, beneficiary changes, and information verification.

• Coordinate with internal departments (Operations, Compliance, Digital Support, etc.) to resolve client issues.

• Maintain accurate records and ensure all activities adhere to firm policies and regulatory requirements.

• Proactively monitor pending items, follow up on open tasks, and ensure completion within required timelines.

• Provide support with scheduling client meetings, preparing meeting materials, and organizing client files.

• Promote digital adoption by assisting clients with online access, eDelivery enrollment, and digital tools.

• Uphold a high standard of client service, professionalism, and confidentiality.

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings

• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests

• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk

• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA

• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset.

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results

• Demonstrates a client-centric mindset, always acting in the best interest of the client

• Has the ability to learn and adapt to new information and technology platforms

Desired Qualifications:

• Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66)

• Possesses industry knowledge and an understanding of investment products

• Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience

• Is comfortable operating in a fast-paced environment with changing and evolving responsibilities

• Is detail oriented

• Demonstrates a commitment to continuous learning and professional growth

• Exhibits sound judgment and discretion when handling sensitive information

• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce

• Demonstrates professional verbal and written communication skills

Skills:

• Account Management

• Client Service

• Attention Detail

• Collaboration

• Time Management

• Adaptability

• Microsoft Office

• Client Management

• Customer and Client Focus

• Issue Management

• Oral Communications

• Business Development

• Client Solutions Advisory

• Pipeline Management

• Prioritization

• Administrative Services

• Emotional Intelligence

• Referral Identification

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the Workplace Excellence policy.

Shift:
1st shift (United States of America)

Hours Per Week:
37.5

Pay Transparency details

US - CT - Darien - 1020 POST RD (CT9020)

Pay and benefits information

Pay range

$25.00 - $44.00 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.