Job Description Summary

Job Description

Job Description: Customer Care Representative

Becton, Dickinson and Company (BD) is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories.

We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged, and rewarded.

PEOPLE DEAL
Achieve more, grow more, be more. ™

As an ambitious, entrepreneurial, and growing business, BD is the natural home for driven, ethical and accountable people that want to get noticed, make things happen and enjoy the rewards they truly deserve. Our people are independent and critical thinkers that thrive on the challenge of delivering sustainable growth and live by our values. At BD, your commitment and hunger for results will enable you to achieve more, grow more and be more.

OUR PROMISES TO YOU
At BD we want you to be entrepreneurial, enterprising & accountable. We have a direct link between results and reward - great achievements merit great rewards. Expect a fast pace, change and growth - you’ll be busy, challenged and never bored! You can make a real impact and get noticed. We have a flat structure and accessible senior management. We ask that you think inclusively with a mindset that enjoys working across functions and divisions, sharing diverse cultures, perspectives, and capabilities to find superior solutions for our business, our shareholders, our customers and the patients we serve.

SUMMARY OF POSITION:

Our Customer Service Organization is supporting hospitals, laboratories, operating theatres and B2B customers in the Benelux region. As part of a dynamic team, you and your colleagues will be responsible for managing daily customer inquiries and developing strong customer relations with internal and external customers.

KEY RESPONSABILITIES

You are the first point of contact for our customer and will answer calls and emails in Dutch, French and English. You will provide information concerning orders, stock levels of our products, statuses of deliveries etc. Together with your colleagues, you will focus on customer engagement, satisfaction, and experience. You create solutions that your customers value.

You will collaborate with our Interventional Sales Organization and therefore it is essential that you have excellent communication skills and that you act as a strong team player. You will tackle delivery blocks and blocked orders in collaboration with our Order Entry team and you will support our customers in case of stock disruptions.

You do not need a medical background for this role but the willingness to learn what the products are used for will certainly help you understand the urgency of certain demands and will probably make your job even more meaningful!

Requirements:

• You have a commercial attitude; the customer is your priority!

• You have a commercial and pro-active mindset and you take initiative

• You have experience in working in a large and complex B2B environment

• You love to support process improvement opportunities which result in efficiency

• You enjoy a variety of administrative tasks

• You can handle a certain level of complexity

• You speak fluently Dutch, French and English

Offer:

• A varied function with international contacts

• An informal working atmosphere with a dynamic corporate culture that lets you grow

• An attractive remuneration package

• Partial homeworking possibilities after onboarding track

• A company restaurant, fitness and ironing service

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift