Paid parental leave, back up child and adult dependent care, programs for children with special needs, adoption assistance program
Our compensation program includes market-competitive base pay as well as short-term and long-term incentives.
Our 9 Associate Resource Groups contribute to our strategic imperatives by driving a deep sense of community and belonging.
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide follow-up service by calling customers who have recently been provided service
Ensure service was complete and satisfactory to the customers' needs
Properly maintain car stock inventory, test equipment, tools, and technical data
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
Display maturity and judgment in time management and expense control
Maintain expense levels within the established guidelines for field service travel and sites visits
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
Properly maintain and utilize company vehicle as outlined by current Corporate fleet policy
Interface effectively with other departments and managers to resolve customer problems and issues
Perform other duties as assigned
Accountable for providing support to customers that meet BD standards of superior quality service at all times
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
A minimum of a High School diploma
A minimum of 3 years field experience troubleshooting instruments, machinery or IT equipment is desirable
A valid Driver's License
Must be able to travel a minimum of 50%
Flow Cytometry experience is a plus
Technical military training
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline
Prior Field Service Engineer experience
Individuals with previous experience troubleshooting medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
USA CA - San Jose
US BD 1st Shift 8am-5pm (United States of America)
Backup child care
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical ...