IT Business Analyst - Sales & Marketing

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

IT Business Analyst - Sales & Marketing  

The following position is open in Illinois, United States.

What makes this a great opportunity?

​​​​​​​Beam Suntory inspires human connections, memorable stories and family legacies by Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest premium spirits company... where each employee is treated like family and trusted to be custodians of our world-class portfolio of brands steeped in legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit.  

​​​​​​​Beam Suntory is a leader in the spirits industry with a track record of profitability and growth

• Join a team of talented individuals which are part of the latest IT trends and ongoing companywide growth initiatives
• Ongoing professional development and promotion opportunities
• Work with subject matter experts in the Sprits industry

Role Responsibilities

Description

The IT-Sales Business Analyst must be an analytical, problem solving, solution-oriented individual who will be a member of the Sales and Marketing IT team.  The person will work cross-functionally, including with Sales, Sales Planning and Operations, Salesforce Architects, Enterprise Architects, Security and external partners.  They will be responsible for helping to document business requirements, building technical specs, drafting communication, managing request backlogs and creating presentations for the IT-Sales team.

Overview/Responsibilities

• The role will support the US IT-Sales team, but may expand Mexico and Canada as system capabilities expand
• Capture new requirements, work with our support and development teams to prioritize and successfully deliver initiatives
• Working with departments on change requests to ensure changes align with business processes and don’t introduce new issues
• Help develop change management process to support new projects and functionality
• Develop and maintain system documentation
• Collaborate with Sales application support group to investigate and implement solutions to identified issues
• Manage application backlog of issues/bug fixes, and feature releases via rotation with other Application
• Provide high level user support and work to drive adoption by users
• Provide ongoing training for users as well as updates and education on new features, benefits, reports, etc.
• Able to guide IT functional teams and business sharing best practices for building processes and solutions
• Drive adoption through communication and training (one on one, group, webinars)
• Utilize project management best practices to track work priorities, communicate updates and complete responsibilities in a timely manner
• Compile and communicate adoption metrics monthly
• Document user stories/acceptance criteria

Qualifications & Experience

• Language: Fluent in English, Spanish preferred.  
• Education: Bachelor’s degree in Information Systems or similar degree
• Certifications: Business Analyst (IIBA, PMI, etc) preferred
• Years of Experience: 2-3 years of working as a Business Analyst within Corporate IT environment
• Level of experience: Experienced Business Analyst
• Enterprise Tool Experience: Salesforce.com, Service Now, Jira, preferred
• Industry Experience: CPG, Sales and/or eCommerce preferable but not required
• Project Management and Agile (SCRUM) experience a plus
• Travel less than 10% (if any)

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.