Senior Manager, Process Improvement

Bill.com

4

(1)

United States (Remote)

Why you should apply for a job to Bill.com:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • BILL’d Women is one of seven ERGs. It exists to elevate, educate, and inspire women to achieve their full potential as equals and leaders.
  • Today, 33+ million US small businesses drive our economy. We help those businesses realize their dreams of building something bigger.
  • From flexible work schedules to fully paid parental leave and unlimited paid time off, BILL has robust benefits that begin day one.
  • #5255505004

    Position summary

    continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.

    ✨ Let's give businesses more time for what matters.

    Make your impact within a rapidly growing Fintech Company

    • This role will be focused on the initial design and implementation of a Process Improvement program within Customer Experience Operations
    • The goal of this program is to delivery business and operational efficiencies leading to quantifiable benefit/value, reducing our overall cost metrics and improving productivity
    • This role will work closely with cross-functional partners to promote CPI tools and practices, educating and influencing key stakeholders through change management
    • Specific focus on back-office, manual processes: Simplify processes, eliminate waste, combine like processes, leverage automation and relocation opportunities to create business value
    • Ongoing leveraging of multiple approaches to gain buy-in - education, exposure, and experience
    • Communication of roadmap and results to executive leadership

    We'd love to chat if you have:

    • 8+ years of relevant experience
    • 3+ years of experience in SaaS, Tech or FinTech
    • Lean Six Sigma Black Belt Certified or equivalent
    • Leading cross-functional, company-wide, and business unit specific process improvement initiatives producing results by increasing efficiencies and reducing waste leveraging Lean & Six Sigma, Project Management, Business Analysis, and Change Management disciplines
    • Designing and driving project plans with senior business unit leaders to attain business segment specific objectives identified through business process analysis and value stream mapping
    • Leading and equipping organizational leaders with operational excellence best practices and tools through education, exposure, and experience with the goal of building a culture of Process Excellence
    • Creating and fostering business relationships to drive process innovation and achieve sustained realized operational benefits through CPI efforts
    • Establishing and monitoring performance tracking data and metrics measuring critical success factors for project pilots, launches, and BAU
    • Communicating key process improvement initiative goals, updates, and results to executive leadership

    #evergreen

    Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones

    Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle

    $150,800-$188,200 USD

    Zone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts

    $135,700-$169,400 USD

    Zone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina

    $128,200-$160,000 USD

    What's in it for you?

    Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

    Here is a preview of some of the amazing benefits here at BILL:

    • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
    • HSA & FSA accounts
    • Life Insurance, Long & Short-term disability coverage
    • Employee Assistance Program (EAP)
    • 11+ Observed holidays and wellness days and flexible time off
    • Employee Stock Purchase Program with employee discounts
    • Wellness & Fitness initiatives
    • Employee recognition and referral programs
    • And much more

    Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

    BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

    We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected].

    Why you should apply for a job to Bill.com:

  • 4/5 in overall job satisfaction
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • BILL’d Women is one of seven ERGs. It exists to elevate, educate, and inspire women to achieve their full potential as equals and leaders.
  • Today, 33+ million US small businesses drive our economy. We help those businesses realize their dreams of building something bigger.
  • From flexible work schedules to fully paid parental leave and unlimited paid time off, BILL has robust benefits that begin day one.