Aladdin Client Business, Client Experience, Associate

BlackRock

3.4

(18)

Gurugram, India

Why you should apply for a job to BlackRock:

  • 67% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • 16 weeks paid leave for primary caregiver and 2 weeks paid leave prior to birth of baby.
  • Flexible time off; parental leave for birth or adoption; child, special needs and elder care support, fertility benefit program
  • Employee Assistance Program – free, confidential counseling; gender transition support; volunteering opportunities
  • #137299850

    Position summary

    a cohesive client experience.

    • Own relationships with client SME's and "super-users" of the platform

    • Develop a deep understanding of your client's business objectives, and leverage Aladdin expertise to achieve their organizational goals

    • Build strong relationships within BlackRock Solutions , in support of your clients

    • Utilize Aladdin's suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients.

    • Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform

    • Contributes to cross-functional initiatives aimed at reducing client issues

    • Implement internal process adjustments to elevate client experience and reduce incident count

    • Ensure timely and accurate day-to-day BAU client support, in partnership with internal teams

    • Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health.

    • Adapt internal best practices to improve aspects of service as identified in KPI metrics

    • Identify workflow gaps and areas for synergy across client base and work with partner teams to implement solutions in mass

    We have:

    • The feel of a start-up with the backing of the world's largest asset manager

    • A dynamic environment with professional growth opportunities and a welcoming employee culture

    • Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions

    • An organization that prides itself on delivering a superior user experience

    You have:

    • A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows

    • Familiarity with buy-side investment management workflows, proficient in market trends

    • A consultative approach to understanding client needs and a passion for solving problems

    • Well organized with the ability to manage multiple priorities with a hands-on approach

    • Strong interest in technology and an aptitude for learning new systems

    • Emotional ownership, pride in what you do and a strong team ethos

    • Excellent interpersonal skills with the ability to develop lasting partnerships with client' senior management

    • Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients

    • Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team

    • 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.

    • Business fluent in English, with knowledge of German, Spanish, Italian, French considered as a plus

    You may have:

    • Direct portfolio / risk management, trading, compliance, or operations analyst experience

    • Proficiency in working with large sets of data

    • A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

    Who are our clients?

    • Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

    Our benefits

    To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

    Our hybrid work model

    BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

    About BlackRock

    At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

    This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

    For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: https://www.linkedin.com/company/blackrock

    BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

    Why you should apply for a job to BlackRock:

  • 67% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • 16 weeks paid leave for primary caregiver and 2 weeks paid leave prior to birth of baby.
  • Flexible time off; parental leave for birth or adoption; child, special needs and elder care support, fertility benefit program
  • Employee Assistance Program – free, confidential counseling; gender transition support; volunteering opportunities