Client Billing Lead

Description

About this role

Client Invoicing Services (CIS) is a global team of approx. 80 and is part of the BlackRock Global Client Services (GCS).

CIS provide management and performance fee invoices for institutional separately managed account clients and retail relationships located in the Americas, EMEA and APAC (excluding Japan). CIS are responsible for reviewing fee terms within client agreements, ensuring invoices and internal accruals are raised in line with these agreements and following up with clients to ensure collection of revenue. Global CIS Operations teams are currently located in Budapest, Edinburgh, Delaware and Gurgaon.

CIS produce around 6000 invoices on a quarterly basis. Many invoice calculations are complex due to agreed fee terms and client structures.

We are looking for an experienced professional who is a self-starter, a problem solver, and dedicated with a strong operational background and people management experience to lead an EMEA Client Invoicing team.

Role Responsibilities:

• Plan and manage a team responsible for delivering to complex client invoicing deliverables, ensure timely and accurate distribution of all deliverables, while reducing key man dependencies.
• Act as a deep subject matter expert, lead discussions, provide solutions, create operational control framework and drive for operational excellence and enhanced client experience.
• Partner with peers to implement a consistent, scalable and controllable operational platform.
• Build a customer-centric team culture relentlessly focused on customer success and demonstrate emotional ownership.
• Proactively investigate, call out and remediate calculation/billing issues/errors. Lead/support projects and initiatives to improve our operating model collaborating with internal business and technology partners.
• Ensure compliance with CASS and SOX regulations as they relate to Client Distribution Services and take ownership for meeting the requirements of regular internal and external audits .

Requirements:

• 5+ years experience in an operational/accounting/finance environment with a keen interest in client service and operational excellence.
• Experience managing people and leadership skills, with the ability to inspire and engage junior talent; prior experience building or re-vitalizing a team from the ground up is an advantage.
• Ability to manage multiple priorities and lead the team in delivering high-quality results in a fast-paced environment with tight deadlines and shifting priorities.
• Strong analytical skills with an ability to identify problems and develop solutions.
• Ability or experience to translate contractual agreements into mathematical equations.
• Excellent attention to detail and understanding of operational processes.
• Empathy and a unique ability to understand customer needs, passionate about customer service.
• Intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills.
• Be a 'student of the people'
• Excellent organisation and time management skills
• Strong sense of personal accountability
• Bachelor's in Accounting, Finance, Economics, Statistic or related field preferred but not essential.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.