End User Support Spec (End User Support Specialist-General)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing are looking for a dynamic, energetic and driven IT End User Support Specialist (EUSS) to join there UK Wide End User Support Specialist team, responsible for providing both remote and hands-on technical support to a varied community of users. This post will report directly to the IT Regional Operations Manager and take operational direction from the End User Support Specialist Lead.

Local to site, you will be involved in system integration activities, including: Hardware and software installations, re-imaging of devices and the break fix support of a variety of Laptop/Desktop models and peripherals.

You will also be working closely with 3rd line IT teams, project managers and IT business partners both in the UK and other countries to resolve problems, support projects, ensure first time quality, service excellence and provide a top class customer support experience.

As the successful candidate, you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels. Equally comfortable, confident and professional whether on the end of a phone or 'hands-on' at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.

Responsibilities:

• Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.

• Liaise with 3rd line IT teams for additional support of servers, network equipment, voice and video hardware and mobile devices.

• Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.

• Support software installations.

• Maintain security and policy compliance while performing technical tasks.

• Contribute to technical documentation, knowledge articles, procedures & process definitions.

• Support emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.

• Contribute to BDUK IT projects as needed and as coordinated by the assigned project manager/IT Business partner.

Some business travel is expected to other BDUK sites as driven by business needs. This role also requires flexibility as off-hours support will occasionally be required to support service restoration; following sufficient experience within the supported environment.

Competencies:

• Collaboration - Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus Understands customers and their needs and considers such factors in the completion of day-to-day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.
• Adaptability Tries to understand changes in tasks and situations as well as the logic or basis for change, treating changes and new situations as opportunities for learning or growth.
• Work Standards Strives to achieve a high level of quality and productivity of service.Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of one's work.

Basic Qualifications:

• Experience in enterprise IT Laptop/Desktop support and service delivery
• Exposure to enterprise ITSM tools and supporting processes.
• Excellent troubleshooting and problem solving skills.
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
• Excellent English oral and written communication skills.

Desired Skills:

• Computing or engineering degree preferred.
• Experience of working within a secure (classified) environment
• Professional technical certifications highly desirable.

All information provided will be checked and may be verified.

Please apply asap for this role as recruitment may commence before the end date.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.