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Boeing are looking for a dynamic, energetic and driven IT End User Support Specialist (EUSS) to join there UK Wide End User Support Specialist team, responsible for providing both remote and hands-on technical support to a varied community of users. This post will report directly to the IT Regional Operations Manager and take operational direction from the End User Support Specialist Lead.
Local to site, you will be involved in system integration activities, including: Hardware and software installations, re-imaging of devices and the break fix support of a variety of Laptop/Desktop models and peripherals.
You will also be working closely with 3rd line IT teams, project managers and IT business partners both in the UK and other countries to resolve problems, support projects, ensure first time quality, service excellence and provide a top class customer support experience.
As the successful candidate, you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels. Equally comfortable, confident and professional whether on the end of a phone or 'hands-on' at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.
Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.
Liaise with 3rd line IT teams for additional support of servers, network equipment, voice and video hardware and mobile devices.
Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.
Support software installations.
Maintain security and policy compliance while performing technical tasks.
Contribute to technical documentation, knowledge articles, procedures & process definitions.
Support emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
Contribute to BDUK IT projects as needed and as coordinated by the assigned project manager/IT Business partner.
Some business travel is expected to other BDUK sites as driven by business needs. This role also requires flexibility as off-hours support will occasionally be required to support service restoration; following sufficient experience within the supported environment.
All information provided will be checked and may be verified.
Please apply asap for this role as recruitment may commence before the end date.
Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
The story of our company is woven together from thousands of individual stories. We are engineers and technicians. Scientists and thinkers. Innovators and dreamers. Equity, diversity and inclusion are crucial to our company, our employees and our local communities. These foundational principles are how we collaborate to create the world’s most innovative aerospace products ...