Mobile Field Service Representative - Boeing Commercial Airplanes

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is hiring Field Service Representatives (Level 4) to support our airline customers at several locations.  BCA Field Service Representatives are located onsite with our customers and are often the first point of contact when an airline requires help resolving issues related to Boeing’s products and services.

The field service assignment locations may not be known at the time of candidate selection and could be domestic or international.  As such, candidates must be able to comply with worldwide immigration and health policies and in some cases our airline customers’ health policies.  Assignment benefits are provided for assignment locations in accordance with company and organizational policies.

Position Responsibilities:

• Provides airline operations support and maintains Boeing presence at customer location.
• Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers.
• Represents Boeing and customer on internal/external issues.
• Identifies opportunities to leverage Boeing products and services.
• Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations.
• Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements.
• Develops and conducts targeted training.
• Contributes to the development of strategy and support plan to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives.
• Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness.
• Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability.
• Reviews customer maintenance operations/programs and provides recommendations to improve efficiency and increase aircraft availability.
• Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support.
• Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements.
• Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary.
• Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns.
• Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues.
• Maintains location-specific data and provides customer reports for Boeing visibility.
• Helps implement aircraft entry-into-service plans for new model deliveries.
• Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items.
• Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.  

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 10+ years of experience coordinating technical solutions for airline customers.
• 10+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc).
• Airframe and Powerplant (A&P) license and/or an engineering degree and/or an aviation related technical degree.

Preferred Qualifications (Desired Skills/Experience):

• Familiar with MyBoeingFleet and Maintenance Performance Toolbox 1 point
• Familiar with Boeing technical communications (BCS, SLs, MOM, etc)
• Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
• 2+ years reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams.
• Must be able to travel both domestically and internationally 10% of the time

Typical Education/Experience:

 Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.  

Shift:

1st Shift

Employee Referral:

Referral to this job is eligible for bonus

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.