Engineering Manager Production - ServiceNow

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

With over 1.6 million room nights booked every day, accommodation represents the largest share of our business to date. We are responsible for accommodation growth, with clear ownership of all marketing, product and supply related to accommodations. Our mission is to deliver the best customer experience and most varied selection of properties.

ServiceNow Platform at Booking

Do you want to work with the platform of platforms and lead a team that is transforming our business with digital IT, Employee and Customer workflows? We are looking for a dedicated Engineering Manager to join our ServiceNow Platform Team in our Amsterdam HQ, Bucharest or Manchester CoEs.

ServiceNow is the foundation for digital workflows, connecting people, functions, and systems across our organization. The ServiceNow Platform Team builds and implements digital workflow applications and scales across the enterprise with a low-code SaaS platform.

As an Engineering Manager in the ServiceNow Platform Team, you will lead engineering teams. You will demonstrate your technicality to grow those around you, drive your team's performance and relentlessly improve the quality of your system. You are a role model who leads from the front.

You will guide teams through all aspects of engineering, being hands on when needed. You will own and operate critical, high scale services. You will frequently collaborate with stakeholders in a variety of functions including but not limited to engineering, product, and leadership.

You will provide service support across multiple areas with a focus on IT Operations Management (ITOM) and IT Asset Management (ITAM). You will act as the Operational Owner for these Capabilities in ServiceNow Platform and support the Central Tech Department across Booking.com. You will be responsible for automation and toil reduction, technical Incident Management, ensuring that the standard processes are followed, providing architectural guidance and improving monitoring and alerting.

B.responsible

You will primarily lead, mentor and develop an engineering team, ensuring the development of both (the individual and team as a whole) are in line with organizational objectives and direction. You will be accountable for timely delivery of new features and with good quality. In addition to this, you will confer with leaders, and key stakeholders determine engineering feasibility, cost effectiveness, scalability and time-to-market for new and existing products.

People Leadership

• Inspire and empower multiple multi-functional product teams
• Directly manage Engineers in multiple teams
• Nurture, grow and develop engineering talent in the team

Technology, Craft & Delivery

• Technical Incident Management
• Building software applications
• Continuous Quality and Process Improvement

Architecture & Product Strategy

• Thought partner for Product to define, shape and deliver the roadmap
• Architectural Guidance
• Drive innovation in own team

Key skills

• 5+ years of ServiceNow platform engineering experience
• Demonstrated ability leading and developing a team of engineers in a fast-paced and complex environment
• Strong people leadership skills and experience dealing with complex people issues
• Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field or 5 years of progressively responsible experience in the specialty as equivalent
• Must have ServiceNow CSA. Desirable ITOM and ITAM CIS
• Experience with Public and Private Cloud Discovery (such as AWS, GCP, Kubernetes and OpenStack), integrations and spokes
• Experience with Software (SAM) and Hardware (HAM) Asset Management
• Java and Java Scripting knowledge is a plus
• Strong business and technical vision
• Strong interpersonal skills
• Strong work ethic; self-directed and resourceful
• Solution oriented and result driven
• Proactive, flexible and capable of working independently as well as working in a team
• Excellent verbal and written communication skills
• Analytical skills and data-driven mentality

What we offer

• Contributing to a high scale, sophisticated, world-class product and seeing real-time impact of your work on millions of travelers worldwide.
• Working in a fast-paced and performance driven culture.
• Opportunity to apply technical expertise, leadership capabilities and entrepreneurial spirit.
• Promote and drive impactful and innovative engineering solutions.
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation.
• Competitive compensation, benefits package, and some great added perks of working in the home city of Booking.com.

Come and join us!

We are a performance-based company that offers career advancement and lucrative compensation, including bonuses and stock potential. We also offer what we call the "Booking Deal" with other competitive perks and benefits. The Technology department has monthly hackathons, training and attends/speaks at global conferences.

This position is open to UK applicants only, as for the moment we cannot provide relocation and sponsorship for this opportunity.

We value Diversity of all types and in an open, dynamic workplace. This has been a pillar at Booking.com since day one, and something we continue to strongly believe in and build today.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.

**Pre- Employment Screening:

**If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.