Senior Manager Marketing Fraud

About https://Booking.com

At https://Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

We're a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to experience the world safely.

The Team

The https://Booking.com Fraud team is responsible for protecting https://Booking.com's customers and partners against online fraud and is part of our global Security team. The global team is organised around capability areas, with Capability Area Leads providing end-to-end ownership for their areas. A capability area is defined as a self-contained and logically grouped set of activities, systems, processes, people and other necessary resources deployed to accomplish a particular purpose and business outcome.

The global Fraud team consists of four of these capability areas. We are currently hiring an experienced leader for the Marketing Fraud capability. The Senior Manager Marketing Fraud will report to the Senior Director of Fraud and will be part of the Fraud Leadership Team as well as the Extended Security Leadership Team.

The Marketing Fraud capability area provides protection against marketing fraud and abuse such as the abuse of our incentives, affiliates and PPC programs as well as customer and reservation related fraud leading to blocked inventory. It supports business units in setting up secure campaigns and acquisition initiatives, ensuring that criminal parties are not able to negatively affect our supply partners or our company.

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The Role**
The Senior Manager Marketing Fraud is expected to have a level of domain expertise necessary to drive its strategy and to be able to set the direction for their area, while leaving the execution to the technical experts.

This individual works on a global scale and will typically manage a multi-disciplined team and therefore will be expected to demonstrate proficiency and/or be credible across a wide range of skills including Product Management, Operations, Engineering and Machine Learning.

The Senior Manager Marketing Fraud provides measurable input in defining the direction of new products, processes and operational plans in the area of Marketing and Demand based Fraud, and adapts and enhances quality and value in existing methods. This individual analyzes complex issues and modifies working methods in a broader work area. In addition, they convince others who are skeptical or unwilling to accept new concepts, practices and approaches coming to an agreement on issues that are tactical in nature.

The Senior Manager Marketing Fraud is expected to be well connected in the industry, playing an active role representing the company at conferences and industry gatherings. They are seen as an authority in the area of Marketing Fraud (including but not limited to Promotional Abuse, Wallet payments, and affiliate fraud); and continue to maintain a solid level of understanding on other e-commerce fraud types.

Their organization will own the strategic product vision and roadmap as well as the end-to-end prevention, detection and response strategy for Marketing Fraud. Their team will deliver data-driven solutions that mitigate fraud risks on https://Booking.com's strategic partnership channels and Customer Acquisition campaigns/efforts.

The Senior Manager Marketing Fraud will work closely with stakeholders from the different https://Booking.com business units including Marketing, Fintech, and Accommodations. In addition they maintain a strong relationship with Legal, Privacy, Risk & Controls and multiple other teams within the organization. For all these stakeholders they are able to clearly articulate the potential risks and their adverse impact to the business, and together with the team work on agreed solutions that mitigate these risks while keeping the customer experience front and center.

Key Job Responsibilities and Duties:

• Creating the working environment that attracts, engages, develops people to their full potential and retains them.
• Coaching your team(s) on and role model the Booking values on Think Customer First, Own It, Learn Forever, Succeed Together, and Do the Right Thing.
• Effectively managing an organization of different crafts (https://e.g. engineers, analysts, product Managers) and/or external resources (incl. service providers) and any other role needed to deliver their capabilities to the business.
• Identifying & driving initiatives effectively involving multiple stakeholders, re-prioritising tasks when beneficial.
• Leading the design, production and socialisation of a strategic roadmap for Marketing Fraud.
• Providing measurable input in defining the direction of new products, processes or operational plans with some impact on business unit results.
• Driving continuous improvements and operational efficiency in Marketing Fraud, ensuring the appropriate resources and budget are applied to each topic and that the organization and people are set up to deliver.
• Ensuring control effectiveness is monitored and take action when needed.
• Ensuring incidents are handled timely, effectively and appropriately within your area and impact is kept to a minimum.

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Role Qualifications and Requirements:**

• 8 to 12 years of experience in the external fraud domain (e-commerce). Managing multidisciplinary teams including experience with being a manager of managers.
• Strong leadership skills, ability to influence and steer leadership and senior management. Ability to influence and/or interact with all levels of the organization
• Have a solid business understanding. Independently use quantitative and qualitative data to drive decision making and lead by example.
• Analytical skilled and experience in data handling, able to tell a clear story with data/insights
• Think holistically and be able to articulate long term vision for the capability area and for the department strategy
• Exceptional social skills focused on collaboration, building connections and relationships within diverse teams, across organization and industry.
• Effectively communicate to large (upward) audience, strong influencer in groups
• Ability to break up highly complex problems into practical and easy to understand solutions.
• Able to function well within ambiguity, under pressure and in a constantly changing environment
• Having strong Product Management experience, with an emphasis on Machine Learning products is a plus.
• Having (Fraud) Risk Management experience and demonstrable experience working with an extensive Control Framework is a plus.

Benefits & Perks: Global Impact, Personal Relevance

https://Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
• Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
• Be part of a truly international fast paced environment and performance driven culture.
• Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over 300 Technology professionals to Amsterdam in the last year alone!
• Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
• Discount on https://Booking.com accommodations with the "Booking Deal" including other perks and benefits.
• Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
• Diverse and creative colleagues from every corner of the world.
• Health, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly https://Booking.com wallet credit.
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily*

#ThinkInclusion: Wellbeing & Inclusion at https://Booking.com:

Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At https://Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

https://Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

**Pre- Employment Screening:

**If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.