Returns Specialist (temporary position for 6 months) Job

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Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purposeimproving lives through your life's work.

About the role:

This person will manage all return requests including RGA creation and resolving issues in the process. Responsible for monitoring and managing of customer owned devices and main support for all CETS warehouse related activities.

Your responsibilities include:

• Act as main contact for any internal or external customers with regards to Service-related return shipments of Capital Equipment in EMEA.
• Creation/adjusting of RGA’s in the service system and/or in SAP.
• Gathering of all relevant data to ensure a smooth pick-up of products in hospitals.
• Align expected pick-ups with all Local Customers service offices in Europe.
• Align with CS Europe on all Non-Service-related returns.
• Update overview of expected returns for the warehouse team including disposition and any exceptions required.
• Investigate and solve any issues related to a returned item.
• Act as intermediate between LCS, GDS, Tier II, distributors and global CETS personnel in order to determine reason for return when units are sent back and are not EU service related OR sales related.
• Monitor open returns and ensure closure within 90 days.
• Creation of orders to return repaired Capital equipment to customers including potential return of loaner.
• Manage any specific requirements that apply in the CETS warehouse process.
• Responsible for reporting status to key stake holders.

What we are looking for:

• MBO+ level, preferably with a logistical specialization.
• Experience in working with technical, distribution and/or direct customer environment is a pre.
• Combines a problem-solving attitude with liaison focused communication skills.
• Capable of organizing their own work and presence of a pro-active attitude.
• Expertise in SAP.
• Excellent English verbal and written skills, any other major European language is a pre.
• Ambitious, eager to improve and result driven.

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you're looking to truly make a difference to people both around the world and around the corner, there's no better place to make it happen.

Requisition ID:474820