Sr. Collections Manager Job

Additional Locations:

Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purposeimproving lives through your life's work.

Purpose Statement:

The Senior Manager is responsible for leading the staff and processes related to U.S. Collections. Optimizing people, process and technology that is focused on maximizing cash flow, mitigating risk and reducing bad debt exposure while focusing on customer retention. This role requires building partnerships with key stakeholders, initiating process improvements and facilitating corrective action to improve the CTC processes.

Responsibilities Include:

• Lead a team of Major Account Credit & Collection Analysts with portfolios comprised of National Health Systems and the Collection Manager for Regional Accounts.

  • Develop and monitor KPI’s for the Collection team.
  • Recruit, retain, lead and develop staff.
  • Provide individual coaching to team members.
  • Support escalations and work directly as needed with customers to resolve collection matters.

• Review systems and processes being used within the organization; optimize systems to drive efficiency and effectiveness. Make recommendations where systems and processes can be enhanced.

• Maintain a robust controls framework and performance and adherence to collection policies & procedures.
• Collaborate with Management team to set the strategic direction for the organization and execute programs that align to the strategy.
• Anticipate, produce, deliver, and communicate actionable information; engage actively in discussions and/or escalations of specific account situations.
• Partner with Divisional Leads, Sales, Contracts, Corporate Control, Treasury and Customer Service teams to communicate and address concerns and facilitate remediation.
• Monitor team utilization of the GetPaid software tool to define collection strategies and provide individual coaching in both quantitative and qualitative performance.
• In the area of reporting and analytics, manage the monthly/quarterly/annual planning and reporting process.
  • Work with Treasury to develop monthly cash targets and interpret drivers of DSO results.
  • Ensure compliance with the monthly/quarterly reporting schedule.
  • Propose and explore new metrics and reporting for the dual purpose of improving the measurement of processes and providing greater transparency to our internal customers.

• Lead acquisition integration for CTC North America focusing on process improvement opportunities that reduce redundancies and bad debt exposure.

• Support external partnerships relating to collection matters i.e. financing, 3rd party collections, and bankruptcy.

• Drive automation opportunities that can drive efficiency for the team.

What Makes you a Great Fit

• Bachelor’s degree with emphasis in accounting, business or finance required.
• 5-10 years as a delivery lead for Order to Cash.
• 5+ years of relevant working experience preferably with Health Systems and medical device.
• Technical skills: ERP experience (SAP preferred)
• Problem-solving skills: Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Strong leadership skills and ability to motivate diverse teams
• Strong financial acumen to develop business cases that support new or improved service proposals
• Understanding of the relationship of internal controls and business processes.
• Ability to work independently, capable of handling multiple projects and deadlines simultaneously
• Previous experience in driving improvements and building supporting strategies to implement those improvements.
• Competent in Microsoft Office, advanced Excel skills (v-lookup, pivot table etc.)
• Excellent stakeholder engagement and management
• Strong written and verbal skills enabling effective communication
• Experience driving Collections with automation tools such as GetPaid, Cforia or HighRadius

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you're looking to truly make a difference to people both around the world and around the corner, there's no better place to make it happen.

Requisition ID:473949