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Position summary
About the Role
As the Warehouse Fulfillment Lead, you are responsible for overseeing all aspects of the order fulfillment, inventory, and RMA processes. As a Warehouse Fulfillment Lead, customer satisfaction is a priority as this is how business remains successful and being well-versed in inventory principles and practices is key for this role. Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule is essential to this position. In this position, you will work with a variety of customers, both internal and external.
You will also be expected to:
- Oversee the fulfillment of orders, inventory management, as well as RMAs
- Process fulfillments for orders promptly and accurately
- Review sales orders and shipment contents prior to releasing them from our facility
- Communicate with carriers to ensure prompt pick-up and delivery of shipment
- Review incoming purchase orders for accuracy and enter into inventory
- Perform daily cycle counts to ensure accurate inventory
- Prepare accurate shipping documents for all shipments, both domestic and international
- Resolve issues with shipments or fulfillments to determine root cause and recommend solutions to prevent future occurrences
- Respond to customer inquiries and refer clients to the appropriate channels
About You
- High school diploma/GED required, bachelor’s/associate degree is preferred
- 3+ years’ experience in customer service, order management and logistics management
- Must be able to work second shift (3pm-11:30pm)
- Excellent communication and problem-solving skills
- Inventory management and order fulfillment experience
- Ability to work well in a fast-paced environment
- Ability to lift a minimum of 50lbs on a regular basis
- Current certification for operation of a reach truck or the ability to obtain certification
- Experience with inventory and order management within an ERP system, NetSuite a plus.
- Able to operate Microsoft Office/G Suite and be familiar with carrier specific software/interfaces.
Preferred Skills
- High level of experience within an office environment, international shipping and stock management.
- Organized and logical, willing to adapt quickly to changing policies and procedures.
- Able to work as part of a team in a fast paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.
- Able to efficiently solve problems relating to sales orders, and shipping of goods both domestically and internationally.
- Strong electrical and mechanical skills
About Us
Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.
Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.
Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com
Brivo is an Equal Opportunity/Affirmative Action Employer
What are Brivo perks and benefits
Coaching
Paid paternity
Paid maternity
About the company
Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets ...